Vishal Tiwari
Kanpur
Summary
Experienced Housekeeping Manager with an 8 + years track record in the hospitality industry. Proven expertise in efficiently managing housekeeping operations to maintain cleanliness, order, and guest satisfaction. Skilled in team leadership, staff training, and implementing streamlined procedures. Committed to upholding high standards of hygiene while adhering to organizational policies and industry regulations. A strong communicator and problem solver dedicated to enhancing the overall guest experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeping manager
Rosewood hotel
02.2023 - Current
- Managed large guestroom turns during peak seasons resulting in 90% occupancy rate
- Provided detailed information and resolved guest complaints, resulting in a 100% boost in guest satisfaction scores
- Assembled complimentary gift baskets and champagne to warmly welcome 500+ new guests upon arrival
- Organized and restocked housekeeping carts at the end of each shift, ensuring 100% preparedness for the next team
- Implemented efficient cleaning processes and team strategies, resulting in an 8-hour reduction in necessary man-hours per week
- Maintained required pars of all Housekeeping and Laundry supplies resulting in a 10% decrease in supply expenses
- Categorized laundry received by clients based on fabric type for streamlined management.
Housekeeping supervisor
The Living Adventure by Accor
04.2022 - 01.2023
- Led and supervised a team of 35 housekeeping staff, ensuring the cleanliness and maintenance of guest rooms, public areas, and facilities
- Implemented and monitored cleaning schedules, procedures, and checklists to optimize 100% efficiency and 100% productivity
- Conducted regular inspections every 12 hours to uphold quality standards and promptly address any deficiencies or issues
- Provided training, guidance, and performance feedback to 48+ team members, improving their skills and maintaining consistency in service delivery
- Collaborated with other departments to coordinate cleaning activities and support overall guest satisfaction initiatives
- Addressed guest concerns and requests in a timely and professional manner, enhancing the guest experience
- Managed inventory of cleaning supplies and equipment, coordinating procurement as needed
- Drove continuous commitment to product quality and safety, resulting in reduced downtime and overtime through effective budgeting and resource allocation.
Housekeeping Senior Supervisor
D&G Hotel
01.2021 - 03.2022
- Provided training, guidance, and performance feedback to 20+ team members to enhance their skills and maintain consistent service delivery
- Collaborated with other departments to coordinate cleaning activities and contribute to overall guest satisfaction
- Monitored priorities and facilitated communication between the maintenance team and management, ensuring timely task completion
- Coordinated daily workflow through effective task prioritisation and concise scheduling
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
Housekeeping Supervisor
The Retreat Palm, M Gallery by Sofitel
10.2019 - 10.2020
- Supervised housekeeping staff to maintain cleanliness in guest rooms and public areas
- Optimized efficiency through monitored cleaning schedules and procedures
- Conducted regular inspections to uphold quality standards and address any issues promptly
- Provided training and guidance to enhance team skills and consistency
- Collaborated across departments to support overall guest satisfaction
- Managed inventory of cleaning supplies and equipment.
Order taker
11.2018 - 09.2019
- Greeted customers courteously and assisted them with orders via phone, online platforms, or in-person interactions
- Accurately recorded and processed customer orders, ensuring all specifications and preferences were captured
- Liaised with kitchen staff and relevant departments to communicate orders and ensure timely preparation and delivery
- Responded promptly to customer inquiries, concerns, and special requests, resolving issues to guest satisfaction
- Demonstrated extensive knowledge of menu items, ingredients, and offerings to provide recommendations and upsell opportunities
- Collaborated with team members to maintain cleanliness and organization in the order-taking area, upholding service standards.
Room Attendant
07.2017 - 10.2018
- Maintained guest rooms and assigned areas according to established standards
- Thoroughly cleaned and sanitized bathrooms, bedrooms, and common areas, including dusting, vacuuming, and mopping
- Changed linens, made beds, and replenished amenities for guest comfort
- Inspected rooms for damages or maintenance issues, promptly reporting findings
- Interacted with guests professionally and courteously, addressing requests and inquiries promptly
- Adhered to safety protocols while handling cleaning chemicals and operating equipment
- Managed inventory of cleaning supplies and collaborated with team members to optimize workflow.
Room Attendant
Habtoor Grand Resort Autograph Collection
12.2015 - 07.2017
- Maintained guest rooms and assigned areas according to established standards
- Thoroughly cleaned and sanitized bathrooms, bedrooms, and common areas, including dusting, vacuuming, and mopping
- Changed linens, made beds, and replenished amenities for guest comfort
- Inspected rooms for damages or maintenance issues, promptly reporting findings
- Interacted with guests professionally and courteously, addressing requests and inquiries promptly
- Adhered to safety protocols while handling cleaning chemicals and operating equipment
- Managed inventory of cleaning supplies and collaborated with team members to optimize workflow.
Education
Hotel management -
C.S.J.M University
06.2015
Skills
- Housekeeping Management
- Hygiene Standards
- Safety Protocols and Procedures
- Quality Control and Inspection
- Guest Satisfaction
- Team Supervision and Leadership
- Property Management Systems
- Order Management Systems
- Quality improvements
- Cleaning practices
Certification
First Aid & CPR, 08/01/22, 08/01/25
Accomplishments
- Implementation of New Housekeeping Procedures - Successfully implemented new housekeeping procedures resulting in a 15% decrease in guest complaints and improved efficiency.
- Guest Satisfaction - Consistently achieved high guest satisfaction scores through effective communication and attention to detail.
- Team Leadership- Led a team of 20 housekeeping staff, resulting in a 25% increase in room turnover rate.
- Problem Solving- Developed and implemented new housekeeping procedures, resulting in a 15% decrease in guest complaints.
- Communication-Effectively communicate with guests and staff in a courteous and friendly manner, resulting in positive feedback and high guest satisfaction scores
Other Information
English, Hindi, MS Word, Opera, software, MS Excel
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Housekeeping manager
Rosewood hotel
02.2023 - Current
Housekeeping supervisor
The Living Adventure by Accor
04.2022 - 01.2023
Housekeeping Senior Supervisor
D&G Hotel
01.2021 - 03.2022
Housekeeping Supervisor
The Retreat Palm, M Gallery by Sofitel
10.2019 - 10.2020
Order taker
11.2018 - 09.2019
Room Attendant
07.2017 - 10.2018
Room Attendant
Habtoor Grand Resort Autograph Collection
12.2015 - 07.2017
Hotel management -
C.S.J.M University
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