Vishal Tolani

•Worked with vendors to design and implement networking and firewall security for headquarters across India, with a budget of 1 crore rupees.

•In charge of managing vendors, infrastructure, fire, cost, and safety management for Pan-India.

•Managed a team, including day-to-day operations, project management, and performance metrics. responsible for building a total office space of 90,000 square feet.

•Worked on the expansion of the business; managed growth and decline across India (new offices and labs).

•Handled end-to-end operations of third-party vendors, including work allocation, team utilization, and contract execution, for a team size of 200 members.

•Collaborated with CXOs in designing general policies like responsible codes of conduct and ethics, leave policies, employee wellness policies, harassment policies, and other administrative policies.

•Worked on planning, executing, and monitoring company policies across India.

•Initiated the cost-cutting for 2.5 Cr Annually from the Operational expenses.

•30 lakhs per month P&L management

•Facility management (asset and resource management)

•Service Delivery (Client Communication, Quality Feedback)

•Administration (liaisoning overall operations, policy implementation)

•Human Resources (Hiring, Coordination, and Performance Check)

•Was in charge of end-to-end program creation and task allocation for psychologists.

•Putting Together a Team (Team Performance, Task Allocation, and Work Monitoring)

•Managed 5000-7000 patients per day and was in charge of the patient journey from start to finish.

•Based on day-to-day patient handling observations, I reviewed and recommended changes to hospital policies.

•As the first point of contact for patient inquiries and complaints

•Worked on key IT software implementation and digitization promotion to improve operational efficiency.

•On the ground, I led a team of 15-50 patient care coordinators.

•Was an active participant in strategy meetings and higher management decision-making.

· Managed web queries by patients including inquiries, feedback, and complaints

· Worked on Lead generation through cold calling

· Responsible for entry-to-exit handling of approx. 2500 patients daily

· In charge of Special Internal Emergency Numbers including communication and team coordination

•Handled web queries for customers

•Audited sales calls and recommended enhancements in a sales pitch

•Handled a team of 15 sales executives as a Health manager

•Responsible for generating revenue of approx. 1.5 lakhs per month through Sales