Vishal Tupe
Mumbai
Summary
To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience. Dedicated Manager with over 12 years of experience in supervision, operations management, administration, training, project management and cross-functional communication.
Overview
8
8
years of professional experience
Work History
Manager
Tata Communications Transformation Services
04.2023 - Current
- Daily Monitoring Tasks and Plan for completion within timeline.
- Overcome emergency Situation and any critical abnormality to archive the day to day target.
- Following the Daily Hardware and Interfaces errors.
- Troubleshooting on Cisco and Juniper Routers.
- Monitoring the security policy as per client standard.
- Ensure 100% Completion of all migration as assigned.
- Pre-planned and ensure about Services ,Material, Access tools ,Man power ,Configuration plan before implementing Router migration.
- Adhering to the quality and security Standards and documenting the migration process and result.
- Co-ordinates with internal resources and outside consultants to ensure timely project Completion.
- Managing changes to project ,Scope ,Schedule & budget.
- Maintain Strong Relationship with Clients and other stockholder
- Delivered proposal ,Approval ,Internal query and giving solution.
- ordered and routed material of project to destination.
- Prepared project Estimate by Researching the Cost of material ,vendor ,Services ,& Internal labor resources.
- Taking decision after approved client request for end to end services.
- Checks services after implementing router migration's .Protocol Checks .
- testing of Services likes Ping ,Protocol ,Redundancy ,Bandwidth
- Conduct small weekly and daily call with Leads and Internal team to understand the daily needs and challenges.
- Supervised and delegated tasks to employees to meet key productivity targets.
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- Maintained positive, professional working environment to optimize staff and customer satisfaction.
- Managed team by offering support and constructive feedback to improve skills and maximize potential.
- Listened to team members' feedback and proactively addressed concerns.
- Managed calendar to schedule employee shifts, maintaining organized operations and complete staff.
- Achieved management objectives, consistently hitting deadlines and performance targets.
- Met financial goals with organized strategies focused on proper management of expenses and income.
- Taught employees how to best serve customers and enforced standards to build brand loyalty.
Assistant manager (L2S)
Anunatatech limited
04.2022 - 03.2023
- Daily Monitoring and troubleshooting on hardware/logical Issue Enterprise links
- Troubleshooting with ISP for packet loss, latency, Call drops, Utilization checks
- Implementing new Enterprise links by coordinating with ISP and adding the migration role as well as new integration role for clients likes FSL, Bajaj Electrical, HDFC bank, ICICI bank, SKY TV any many mores
- Troubleshooting on devices like vendors CISCO, Juniper, NOKIA.
- Managing the solutions for Error free and Quality of services.
- Daily Interaction call for quality checks and Monitoring for Best services
- Implementation in QOS Services and Traffic Engineering
- Access Controlling In Firewall devices as per client requirement.
- Helped less experienced staff manage daily assignments.
Assistant Manager (ISP- IP/MPLS)
Reliance Jio Infocomm Limited
06.2016 - 03.2022
- Daily Monitoring and troubleshooting on hardware/logical Issue on Cisco Platform
- Working on Juniper Integration and troubleshooting for RJIO network architecture (JNACX2200, MX 104, JN120, MX480)
- Working on Cisco network Devices like ASR 920-0/920-I, ASR 9006, ASR 903 and Core design Nexus 3K 77K, 7K, 9K, ASR 9912, ASR 9912, ASR 9010 daily logical and physical issues
- Working on clocking devices likes ADVA 5410, TP 5000, RAD MICLK 1588
- Working on F5 CGNAT for load balancing others 20 vendors
- Working on ISP network: Routing protocol manage and troubleshoot like ISIS and BGP, MPLSprimary
- Working and give a resolution on highly escalated issue
- Getting Permanent resolution from vendors for highly escalated issue
- Support for new deployment to planning team
- Project handing on quarterly bases and manage to do completion within SLA
- To gets work done from Sub layers on field and NOC, handing man power for day to day activity
- Training and guiding to Sub layer for Better performance
- Support the sub layer for achieving the target and organization needs
- Repeat hardware Faults on AG1 & CSS faults (Fan, PSU, RSP etc): Work with OEM for mitigation solution & rollout to circles for implementation
- Spares Management: 1
- Preparation of the Spares & Consumable requirement as per incremental scope
- 2
- NFA for require spares
- 3
- Coordinate for the PR, PO & Material delivery at SHQ & CMP
- Advance replacement compliance for Critical spares: Review & tracking of advance replacement against RMA
- Vendor governance: Review repeat hardware faults with Vendor (Cisco, Juniper, RAD, Adva), Progress review of Improvement solutions deployment
- (Conformal coated fan replacement, sumitomo XFP replacement, Adva site audit correction, etc.,) Coordination with field after High temperature alert notification for clearing alarm: Coordination with field team for other alarms (like interface down, node down, mw interface down, eNB interface down, hardware etc.,) Follow-up with field for clearance of link flap cases for L1 layer issue (Patch chord, SFP, physical port) Follow-up with field team for Field HOTO acceptance for IPMPLS core (AG2 & above) & IP support elements (Clocking device, Net sweeper, Fire wall) Support Field team with materials to complete the improvement plan execution
- Site Audit for AG1, CSS, Adva clocking device: 40 sites visit to identify the critical issues of Repeat failures, Maintenance quality deficiency
- Preparation of audit punch points and closure with the field team.
SENIOR NETWORK ENGINEER(NOC L2)
CISCO (Conexxion tech pvt ltd)
- Integrating of the 4G VOLTE network
- Configuring and troubleshooting the Juniper ACX 2200 and Cisco ASR 901/3 series routers
- Troubleshooting and Network management and build for Juniper and cisco Platform
- Developing configuration script/ Network Implementation Plan (NIP) and Nodal Design for Juniper’s CSR and Cisco’s Aggregation routers
- Work on Granite inventory system / Ericsson network Engineering tool
- Deletion of descoped AG1, CSS from database & TACAS.
Associate Network Management
WIPRO INFOTECH
- Configure and Troubleshooting on OSPF
- Maintain and assign areas in OSPF for internal network use
- Duties included LAN/WAN daily operations: Router & switch configurations/Access lists
- Maintained router and switch configurations updated and changed configurations depending on customer requirements
- Coordinate with site engineer and troubleshooting in Physical connectivity and configuration issues
- Create and maintain networked related documentation like IR Report and RFO for providing different vendors
- Configured, Troubleshooting and management routing protocol (OSPF)
- Configured, and troubleshooting STP and VLANS issue
- Troubleshooting with sites engineer on Fixed networked.
As District Head Engineer
Spanco Limited
- As a Dist
- Head engineer on MSWAN Project (Maharashtra State Wide Area Network)
- In which aim is to connect collector office, all Tahsil, Z.P., all police stations & Govt
- Offices to Mantralaya
- Job Responsibilities: Responsible for conducting site surveys for designing LAN & WAN for Govt
- Offices setup & implementation
- Responsible for monitoring entire network of Mumbai suburban Dist.(All tahsil Offices),managing a Leased line, Handling a Team (14 Sites)
- Responsible for resolving daily issues
- Responsible for configuration and maintaining LAN, WAN
- Responsible for configuration and Maintaining IP Phone, Web Cam Like (POLYCOM)
- Responsible for Doing set up for video conferencing [Configuring webcam (POLYCOM)]making point to point Video Conferencing
- Responsible for developing and managing project plans, collecting and communicating status data, ensuring client satisfaction throughout the project.
Network /Desktop Engineer
Pallwin Automation private limited
- To obtain a position of Desktop Support Engineer with pallwin where I can utilize my software, hardware and troubleshooting experience in order to provide the company with a solid support system.
Education
WELLINGKAR+MTNL
MPMFP Polytechnic, Mumbai
Online Institute
Maharashtra college of Engineering, Nilanga
11.2008
Skills
- CCIE-CCNP ENCOR
- CCNP ENARSI
- JNCIA certified
- IP Network operation
- IP Changed management
- Site migration
- Project lead
- Project manager
- NOC Team Leader
- Trainer for new services
- Project Spare management
- Financial budget planning for ISP
- Client service management
- Field Operation Process maintenance
- Standard management
- SLA management
- Man power management
Timeline
Manager
Tata Communications Transformation Services
04.2023 - Current
Assistant manager (L2S)
Anunatatech limited
04.2022 - 03.2023
Assistant Manager (ISP- IP/MPLS)
Reliance Jio Infocomm Limited
06.2016 - 03.2022
SENIOR NETWORK ENGINEER(NOC L2)
CISCO (Conexxion tech pvt ltd)
Associate Network Management
WIPRO INFOTECH
As District Head Engineer
Spanco Limited
Network /Desktop Engineer
Pallwin Automation private limited
WELLINGKAR+MTNL
MPMFP Polytechnic, Mumbai
Online Institute
Maharashtra college of Engineering, Nilanga
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