VISHAL UPADHYAY

▪ Taking charge of the end-to-end program and event operations for Asia Pacific region
▪ Being a proactive thought partner to the Leadership Institute program manager and design manager on delivery quality program experience through operational excellence, and process that can enhance participant / stakeholder engagement through event platform
▪ Coordinating and executing multiple flagships end-to-end live and virtual events on schedule, within budget, and with excellent attention to detail
▪ Designing and overseeing all promotional activities before, during, and after campaigns in close partnership with cross-functional teams
▪ Analyze and leverage Event feedback to adapt and adjust future activity to ensure Stakeholder’s expectations are met and programs continues to evolve, delivering maximum impact and business value

▪ Designing and overseeing all promotional activities before, during, and after campaigns in close partnership with cross-functional teams
▪ Coordinating with external vendors, EMC, and other agencies

▪ Coordinating and executing multiple flagships end-to-end live and virtual events on schedule, within budget, and with excellent attention to detail
▪ Analyze and leverage Event feedback to adapt and adjust future activity to ensure Stakeholder’s expectations are met and programs continues to evolve, delivering maximum impact and business value

▪ Assisting Office Operations team in helping them to plan ground logistics, quality F&B planning through reliable service partners – Hotel, Caterers, etc.
▪ Helped setup BCG Gurgaon Office ~1.15 lacs sq. ft space and managed UnOffice launch in a Hybrid setting
▪ Managed various office events as a PMO throughout the year i.e., Office affiliation events, team building, festival celebrations, staff meetings including Connect day, Annual Offsite, PA days and People connect events
▪ Supported Global Industrial Goods Practice Area team (IGPA) from May’20 – July’21 (14 months)
▪ Supported Consulting HR Career Development Committee (CDC) from Aug’20 – Aug’21 (12 months)
▪ Managing virtual, hybrid and live events and looking for best suitable platforms
▪ Developing marketing and program communications
▪ Assisting in Annual Budgeting for the Events, managing Hotel & EMC RFP and contract negotiation
▪ Planning the event work schedule as per the calendar as per the priority
▪ Conduct market research, gather information, and negotiate contracts prior to closing any deals
▪ Ensure compliance with insurance, legal, health and safety obligations
▪ Proactively handle any arising issues and troubleshoot any emerging problems on the event day
▪ Maintaining records and trackers for respective events for future reference
▪ Maintain 95% + on feedback and LPP by understanding the business need and working closely with the team during contracting and planning process

• Developed sales strategy based on research of consumer buying trends and market conditions.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
• Evaluated costs against expected market price points and set structures to achieve profit targets.
• Hired, trained and motivated sales and marketing professionals.
• Expanded territories through customized mentoring, streamlined operations and personalized business relationships.
• Introduced cost-saving initiatives to reduce losses and increase profit margin.
• Designed innovative market strategy to boost market penetration, increasing operating profit margin by 14%

• Analyzed past sales data and team performance to develop realistic sales goals.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
• Managed entire sales cycle across top strategic accounts, proposing and closing sales to achieve total revenue growth, profit and guest satisfaction plans.

• Got rewarded with CEO Award by Mr. Vikram Oberoi for “Exemplary contribution to Business” for the year 2015-16
• Got constant recognition for handling back-to-back weddings, conferences, and groups
• Awarded as Employee of the Month for numerous occasions
• Assisting the Sales Manager in materializing a lead into confirmed business through constant follow-ups and touch base with the client.
• Soliciting new business from assigned small business accounts and leads sent through internal referral mechanisms.
• Re-soliciting non-deployed realized opportunities, including turndowns, lost opportunities and actualized business whenever appropriate.
• Maintaining complete and up-to-date lead information on each account to verify accurate reporting and client base information.
• Utilizing negotiation skills and creative selling abilities to uncover new business.
• Working collaboratively with the Sales Office, Area Sales and Corporate Sales teams to establish coordinated sales effort that are complementary and not duplicative.
• Supporting the company’s service and relationship strategy, driving client loyalty by delivering service excellence throughout each client experience.
• Performing other roles, as assigned, to meet business needs.

• Developed team communications and information for meetings.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Drove operational improvements which resulted in savings and improved profit margins.

• Trained in all the four core departments: Front Office, F&B, Housekeeping and Food production.
• Covered the ancillary departments as well: Sales, Marketing, Reservations, Purchase, Stores, Receiving, Security, Engineering, Horticulture, etc.
• Pursued every opportunity to learn about Sales & Marketing at all levels and improve team member support.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Introduced new methods, practices and systems to reduce turnaround time.