Summary
Overview
Work History
Education
Skills
Accomplishments
Certifications
Timeline
Generic
Vishal Upadhyay

Vishal Upadhyay

Senior Consultant Travel & Visa

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

15
15
years of professional experience
5
5
years of post-secondary education

Work History

Senior Consultant - Travel & Visa

Travel Jockey Immigration & Holidays
Surat
08.2019 - Current

• Managing Domestic & International airlines and other transportation-related queries.
• Making Travel Plans and itineraries, also managing them as per client’s requirements.
• Deal with foreign currencies, travel insurance & other customer service-related queries.
• Negotiate with domestic & international suppliers as per client’s requirements.
• Learn about local & other countries travel and government policies related to the travel industry.
• Manage different country’s tourist visa applications & Canada’s Spouse Open Work Permit (Dependent Visa)

SENIOR CUSTOMER SERVICE REPRESENTATIVE

AIR ASIA INDIA LTD
08.2018 - 07.2019
  • Handling the airport services and customer services function at the Domestic and International airport
  • Facilitate customer satisfaction by fostering environment for proactive, prompt and satisfactory delivery of services to customers
  • Identify opportunities for customer satisfaction on the land side and take appropriate action
  • Ensuring on-time performance
  • Initiating appropriate action in all cases of negligence on duty
  • Working in coordination with GHA for LDM/LIR and on-time performance for the Airline
  • Monitoring safety of the guests, airport, aircraft, individuals around

SENIOR TRAVEL/ CUSTOMER SERVICE MANAGER KAIA LEISURE

Surat
10.2015 - 07.2018
  • Managing international & domestic airline booking as well as packages
  • Making travel plan as per client’s requirements
  • Dealt in foreign currency, travel insurance & customer service
  • Negotiation with domestic and international suppliers as per client's requirement
  • Learn about different countries travel, government and other policies and train other staffs.

Education

MBA - Finance & Air Transportation

National Institute of Management
Surat
06.2005 - 06.2007

Bachelor of Commerce - Accountancy

South Gujarat University
Surat
07.1999 - 04.2002

Skills

DIGITAL SKILLSundefined

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • • Worked with Air-India (NACIL) & Spicejet (From May 2007 to April 2015)
    • Qualified Load & Trim staff (for Aircrafts types A-319,320,321/ B-737-800, B-737-900, Q-400, ATR-42-200, CRJ-700)
    • Knowledge of Navitaire, Flight-speed, Amadeus, Galileo reservation and ticketing systems
    • Visiting Faculty for Aviation Ground Service & Galileo Reservation system with Aero Star Jet Air Academy & Jet India
    (IIBM Group, Pune) (From 2016 to 2018 & 2019 to 2022)
    • Consultant Quality Assessor for Manipal - City & Guilds Global Pvt. Ltd. for Aviation Ground Services
    • Worked with Sikkim Manipal

Certifications

• Certificate - Guest Service Initial Training
• Certificate - Dangerous Goods Regulation Act (DGR) CAT - 6 (Valid up to May'2024)
• Certificate - Aviation Operations on the Ground – Health and Safety by Udemy (1st June'2020 with no expiry)
• Certificate - Refresher course of Safety Management System by Udemy (6th June'2020 with no expiry)
• Certificate – Covid – 19 Awareness/ Impact on Business & Aviation/ Best Practice for Aviation professionals/Wellbeing during pandemic (04 Modules)
• Certificate - Team Bonding by Spicejet Airline
• Certificate of Participation - Travel Related (New Zealand, Azerbaijan, Fiji, Kenya, South Korea, Switzerland, Qatar, Ukraine, Seychelles, Abu Dhabi)
• Certificate of Specialist Program - Germany, South Korea, Swiss Travel Pass, Yas Island - Abu Dhabi

Timeline

Senior Consultant - Travel & Visa

Travel Jockey Immigration & Holidays
08.2019 - Current

SENIOR CUSTOMER SERVICE REPRESENTATIVE

AIR ASIA INDIA LTD
08.2018 - 07.2019

SENIOR TRAVEL/ CUSTOMER SERVICE MANAGER KAIA LEISURE

10.2015 - 07.2018

MBA - Finance & Air Transportation

National Institute of Management
06.2005 - 06.2007

Bachelor of Commerce - Accountancy

South Gujarat University
07.1999 - 04.2002

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Vishal UpadhyaySenior Consultant Travel & Visa