VISHAL VATS
Gurgaon,Haryana
Summary
Customer-focused professional with 3+ years of experience in hospitality and retail operations. Skilled in handling customer queries, resolving complaints, and delivering high-quality service experiences. Proven ability to manage teams, maintain service standards, and ensure customer satisfaction in fast-paced environments.
Overview
1
1
Certification
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Assistant Manager
Cinepolis
Gurgaon, Haryana
12.2025 - 07.2026
- Ensured a clean, safe, organized store environment while improving customer satisfaction.
- Supervised Cinepolis auditorium operations and guest flow during daily screenings.
- Managed box office, concession, and POS support for moviegoer transactions.
- Coordinated opening and closing procedures across theater departments.
- Ensured clean, safe, organized store environment, improving customer satisfaction.
Second Assistant Manager
McDonald's
Gurgaon, Haryana
06.2023 - 11.2025
- Supervised McDonald’s crew during shifts and supported daily restaurant operations.
- Trained crew members on service standards, safety rules, and station procedures.
- Monitored food quality, cleanliness, and restaurant readiness throughout shifts.
- Oversaw inventory levels to ensure product availability and optimize cost efficiency.
- Built strong relationships with staff, enhancing team cohesion and morale.
Trainee
The Leela Ambience
Gurgaon, Haryana
12.2021 - 04.2022
- Assisted in various tasks across all four departments of the hotel during the internship.
- Engaged with customers under supervision to improve service delivery experiences.
- Upheld luxury-hotel guest service standards across The Leela Ambience departments to ensure guest satisfaction.
- Assisted front desk teams with efficient guest check-in and check-out procedures to streamline operations.
- Interned across all four hotel departments, gaining diverse experience.
Education
B.SC - Hospitality and Hotel Administration
IHM Shimla
Shimla 05.2020 - 05.2023
Schooling -
Gyan Devi Sr. Sec. School
Gurgaon Skills
- Operations Management
- Inventory control
- Cost Reduction
- Product and service knowledge
- Floor supervision
- Team Leadership
- Team Development Strategies
- Management Skills
- Decision Making
- Adaptability to Change
Personal Information
Nationality: Indian
Certification
Recognised for delivering the Best F&B Service at The Leela Ambience, Achieved "Quarter of the Manager" Award at McDonald's
Timeline
Assistant Manager
Cinepolis
12.2025 - 07.2026
Second Assistant Manager
McDonald's
06.2023 - 11.2025
Trainee
The Leela Ambience
12.2021 - 04.2022
B.SC - Hospitality and Hotel Administration
IHM Shimla
05.2020 - 05.2023
Schooling -
Gyan Devi Sr. Sec. School