Vishal Verma
New Delhi
Summary
Dynamic professional with a proven track record at Plan India, excelling in customer service and project management. Adept at enhancing customer satisfaction through creative problem-solving and effective communication. Skilled in data analysis and team collaboration, consistently achieving project objectives and fostering strong relationships with stakeholders.
Overview
9
9
years of professional experience
Work History
Real Estate Business
NONE
New Delhi
11.2023 - 01.2025
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Administration/Class Coordinator/Teacher
Engvarta
03.2021 - 08.2023
- Served as a mentor for new teachers, sharing best practices and offering guidance on effective classroom management techniques.
- Adapted lesson content to align with changing standards or curricular requirements, ensuring continued relevancy for students'' needs.
- Coordinated special events or projects that promoted inclusivity and celebrated diversity within the school environment.
- Communicated regularly with parents regarding student progress, fostering strong home-school partnerships.
Counsellor/Spoken English Trainer
Planet Sparks
05.2020 - 02.2021
- Organized group activities that promoted teamwork and collaborative problem-solving while practicing spoken English skills.
- Incorporated grammar lessons into speaking practice sessions to reinforce proper sentence structure use in conversations.
- Utilized multimedia resources such as videos, podcasts, and articles to expose students to various accents and dialects, promoting linguistic diversity awareness.
- Promoted active listening skills by encouraging students to ask questions or request clarification during discussions as needed.
Formal Healthcare Executive
Plan India (ngo)
03.2016 - 09.2016
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
HR ADMINISTRATOR
FIOXA GLOBAL
08.2015 - 03.2016
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
- Oversaw hiring, staffing, and labor law compliance.
Customer Relationship Manager
Circum navigation Human resource Pvt Ltd
- Created customer support strategies to increase customer retention.
- Made customers aware of current and new programs and services.
- Managed a team of customer service representatives, providing coaching and guidance for improved performance.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Collaborated with marketing teams to create targeted campaigns aimed at increasing brand awareness among existing customers.
Freelance Blogger
Health Industry
- Proofread edited, and revised content as needed to maintain accuracy and high quality standards.
- Optimized blog posts for SEO, resulting in higher search engine rankings and increased organic traffic.
- Updated older blog posts to refresh content, maintain relevance, and improve search engine performance over time.
One Point Vendor
Vanarts College British Colombia
- Displayed and promoted products at industry events to drive brand awareness and increase sales.
- Maintained accurate records on all transactions, payments, and correspondence with vendors, ensuring transparency and compliance.
- Visited customers to stock retail shelves and document inventory levels.
- Identified cost-saving opportunities by analyzing historical purchasing data and recommending adjustments to sourcing strategies.
Education
CLASS X -
St.Georges School
New DelhiCLASS XII -
GHPS Hemkunt Colony
New DelhiBMC -
National Broadcasting Academy
New DelhiSkills
- Customer service
- Project management
- Data analysis
- Event coordination
- Team collaboration
- Customer relationship management
- Communication skills
- Creative problem-solving
- Employee training
- Active listening
- Problem-solving
- Customer relations
- Relationship building
- Networking
- Organization
Extracurricular Activities
Wrote exclusive articles for college Attended seminar Active participant in debates
Personal Information
Achievement
During training from GREY MATTERS company awarded as best trainee among 20 trainees batch
Languages
6,6
Training
GREY MATTERS, 02/23/2014, 04/06/2014
Professional Efficiencies
- Excellent Interpersonal skill
- Efficient in collecting and analyzing cases
- Inquisitive brain to find complicated and challenging facts.
- Disciplined and Analytical
- Problem-solving skills
- Excellent oral and verbal skill
- Microsoft Office Excel, Word, PowerPoint& Access
- Quick observer and correct decision making skills
- Put all the efforts in completing the given task
- Good written and oral communication skills
- Hard work
- Computer savvy and Extensive knowledge of Internet
- Good listening skills.
- Keen Interest in the medical field (reasons would be disclosed once asked)
- Ready to give my all to the company who provides me with an enriching opportunity
Timeline
Real Estate Business
NONE
11.2023 - 01.2025
Administration/Class Coordinator/Teacher
Engvarta
03.2021 - 08.2023
Counsellor/Spoken English Trainer
Planet Sparks
05.2020 - 02.2021
Formal Healthcare Executive
Plan India (ngo)
03.2016 - 09.2016
HR ADMINISTRATOR
FIOXA GLOBAL
08.2015 - 03.2016
Customer Relationship Manager
Circum navigation Human resource Pvt Ltd
Freelance Blogger
Health Industry
One Point Vendor
Vanarts College British Colombia
CLASS X -
St.Georges School
CLASS XII -
GHPS Hemkunt Colony
BMC -
National Broadcasting Academy
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