Vishal Verma
284 A subhash nagar jafar khera near apna genral store alamabagh 226023 Lucknow
Summary
Dedicated Giga Fiber Engineer with 7 years of diverse experience in the telecommunications sector, proficient in enhancing customer satisfaction and operational efficiency. Demonstrates exceptional problem-solving skills and a strong commitment to resolving customer issues promptly while fostering positive relationships. Expertise in managing complex technical installations and maintaining high standards of service excellence. Recognized for implementing effective strategies that contribute to operational success and customer loyalty. Eager to leverage this extensive background to drive innovation and service quality in a dynamic environment.
Overview
10
10
years of professional experience
Work History
Giga Fiber Engineer
Reliance Jio Infocomm Limited
04.2023 - 03.2025
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a X% increase in sales
- Greeted customers in a friendly and professional manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
Xstream Fiber Executive
Bharti Airtel Limited
02.2022 - 03.2023
- Scheduled meetings and appointments for the executive, ensuring that the executive had a full and productive day
- Partnered with executive leadership to develop a vision and mission that aligned with the company's long-term goals
- Managed the executive calendar and organized travel arrangements, resulting in a stress-free experience for the executive
Noc Alarm Engineer
American Tower Corporation
07.2020 - 09.2021
- Installed and configured complex electronic systems, such as Telecom Tower site and alarm systems, with X% accuracy
- Implemented a comprehensive security system that included access control, Telecom Tower site and alarm monitoring to safeguard the building and its tenants
- Planned, designed, and installed specialized electrical systems, such as fire alarm and security systems
- Installed and maintained fire alarm systems, ensuring safety and compliance with fire codes
Noc Alarm Engineer
Bharti Airtel Limited
12.2017 - 10.2019
- Monitering Telecom Tower site Alarm system with Airtel and BSNL site Omcr Departement.
- Implemented a comprehensive security system that included access control, Telecom Tower system, and alarm monitoring to safeguard the building and its tenants
Fiber O&M Supervisor & Splicer
Alok Enterprises
08.2015 - 03.2017
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Greeted customers in a friendly and professional manner
- Recognized and responded to students' individual needs and learning styles
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
Education
Diploma - Electronic Engineering
Government Polytechnic Lucknow
09.2013
Bechalor Degree - Economics
kanpur University
05.2014
Intermediate -
SVIC
08.2008
High School -
SVIC
07.2006
Skills
- Communication
- Ability to Work in a Team
- Teamwork
- Effective Time Management
- Customer Service
- Leadership
Languages
Hindi
English
Personal Information
- Date of Birth: 09/29/90
- Nationality: Indian
- Driving License: India
Hobbies and Interests
- Reading Books
- Listening Music
- Playing Indoor Games
- Playing Outdoor Games
Mobile Numbers
- 9250537042
- 9044838329
Reading books, listen Music, Play indoor outdoor Game
wings of Fire change your Thinking in Technology Useful for human being.
Timeline
Giga Fiber Engineer
Reliance Jio Infocomm Limited
04.2023 - 03.2025
Xstream Fiber Executive
Bharti Airtel Limited
02.2022 - 03.2023
Noc Alarm Engineer
American Tower Corporation
07.2020 - 09.2021
Noc Alarm Engineer
Bharti Airtel Limited
12.2017 - 10.2019
Fiber O&M Supervisor & Splicer
Alok Enterprises
08.2015 - 03.2017
Bechalor Degree - Economics
kanpur University
Intermediate -
SVIC
High School -
SVIC
Diploma - Electronic Engineering
Government Polytechnic Lucknow
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