Vishal Verma
New Delhi
Summary
Dynamic Customer Support Consultant with a proven track record at Teleperformance, excelling in issue resolution and CRM management. Adept at enhancing customer satisfaction through effective communication and collaboration across departments. Committed to process improvement, consistently delivering exceptional service and fostering strong client relationships.
Overview
4
4
years of post-secondary education
Work History
Customer Support Consultant
Teleperformance
New delhi
06.2025 - Current
- Provided expert assistance to customers through various communication channels.
- Resolved customer inquiries by following established service protocols and guidelines.
- Collaborated with team members to enhance customer satisfaction and support processes.
- Documented customer interactions accurately in the CRM system for future reference.
- Maintained up-to-date records of customer contacts and conversations in the CRM system.
- Collaborated with other departments such as Sales, Engineering, Quality Assurance when necessary to resolve customer issues promptly.
Customer Support Consultant
Teleperformance
Delhi
06.2025 - Current
Education
Bachelor of Arts -
Dr Bhimrao Ambedkar University
Agra 03.2019 - 11.2022
Skills
- Customer service
- CRM management
- Issue resolution
- Process improvement
Timeline
Customer Support Consultant
Teleperformance
06.2025 - Current
Customer Support Consultant
Teleperformance
06.2025 - Current
Bachelor of Arts -
Dr Bhimrao Ambedkar University
03.2019 - 11.2022