Vishal Vijayakumar
Vanchiyoor, Trivandrum,KL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Allianz Services
Trivandrum, India
02.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Administrative Assistant
Sreekripa Associates
Trivandrum, India
01.2022 - 01.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Bachelor of Technology - Electronics And Communications Engineering
PRIST University
Thanjavur, Tamil Nadu, India05.2023
High School Diploma -
Loyola
Sreekariyam, Trivandrum03.2018
CBSE Class 10 -
The School of The Good Shepherd
Aakkulam, Trivandrum04.2016
Skills
- Problem Resolution
- Complex Problem-Solving
- Teamwork and Collaboration
- Data Management
- Data Analysis
- Customer Relations
- Service Coordination
- Customer service and support
- Data Entry
- Claims Processing
Accomplishments
- Received appreciations from the onshore team for quality and customer service.
- Received customer appreciations for customer experience.
- Lead the school basketball team to victory in the CBSE clusters basketball championship.
- Was awarded the most promising player for the college basketball tournament.
- Was captain of the basketball team for class 10 and 12
Timeline
Customer Service Associate
Allianz Services
02.2023 - Current
Administrative Assistant
Sreekripa Associates
01.2022 - 01.2023
Bachelor of Technology - Electronics And Communications Engineering
PRIST University
High School Diploma -
Loyola
CBSE Class 10 -
The School of The Good Shepherd