VISHAL WANKHADE
Mumbai
Summary
Resourceful Associate recognized for exceptional productivity and efficient task execution. Expertise in time management, client relationship development, and data analysis. Proven ability to enhance operational efficiency and foster strategic partnerships, leading to improved customer satisfaction and streamlined processes.
Overview
6
6
years of professional experience
Work History
Associate
UpGrad Education Pvt Ltd
Mumbai
01.2025 - 07.2025
- Managed program learners on a SaaS-based learning platform, ensuring a seamless and efficient enrollment experience.
- Collaborated closely with the Student Support Team to resolve queries promptly, leveraging CRM and SaaS tools to enhance learner satisfaction.
- Conducted escalation calls with professionalism, utilizing platform data and support insights to address concerns and maintain high service standards.
Specialist 1
JP MORGAN CHASE BANK
04.2023 - 05.2024
- Coordinated with cross-functional teams on projects and initiatives.
- Identified risks and opportunity potential to develop mitigation planning.
- Utilize statistical methods and tools to analyze customer data, transaction patterns, and credit behaviors to identify emerging risks.
- Prepare detailed risk assessment reports for management, highlighting trends, risk levels, and recommendations for action.
Customer Service Associate
ACCENTURE
10.2022 - 04.2023
- Demonstrated strong communication skills while interacting with customers over the phone, and via email.
- Assisted customers with product selection, order entry, and payment processing.
- Employed active listening techniques to understand customer's needs and provide appropriate solutions.
- Handled escalated calls professionally while providing a positive resolution for the caller.
Senior Associate
TRANSWORLD SYSTEMS INDIA PVT LTD
08.2019 - 10.2022
- Led problem-solving sessions using analytical and creative techniques to reach compelling results and create solutions.
- Adhered to quality and service standards to support operational goals.
- Delegated tasks to associates, resulting in optimized productivity and goal attainment.
Education
BSC.IT - Information Technology
University of Mumbai
Mumbai05.2018
Skills
- Teamwork and collaboration
- Data analysis
- Customer service
- Escalation management
- Time management
- Multitasking
- Adaptability
Accomplishments
An enthusiastic and energetic professional with over 5 plus years of experience in different domains such as BFSI Industry, Operations, Collections, Client Relationship Management, and Customer Service
Hobbies and Interests
- I enjoy swimming and cycling, which keep me active and energized.
- I watch world news to stay informed about global events and broaden my understanding of current affairs.
- I enjoy drawing and painting as a form of creative expression.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Associate
UpGrad Education Pvt Ltd
01.2025 - 07.2025
Specialist 1
JP MORGAN CHASE BANK
04.2023 - 05.2024
Customer Service Associate
ACCENTURE
10.2022 - 04.2023
Senior Associate
TRANSWORLD SYSTEMS INDIA PVT LTD
08.2019 - 10.2022
BSC.IT - Information Technology
University of Mumbai
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