Vishal Yadav
Bhandup, Mumbai
Summary
System Engineer with 4 years of experience providing technical support for various computer, system and office equipment. Balances priorities while quickly solving issues to strengthen business processes and performance.
Overview
4
4
years of professional experience
Work History
System Engineer
QualityKiosk Technologies Pvt. Ltd
02.2023 - Current
- Installation and Configuration of Windows Server 2012 R2, Windows Server 2008 R2, Windows Server 2016,Cent OS.
- Installation and troubleshooting of Windows Security patches on monthly basis using Desktop Central (Manage Engine)
- Managing Windows physical servers and virtual infrastructure on VMware and Nutanix platforms, to ensure high availability.
- Managing and maintaining User accounts and OU in AD with its policies.
- Configuration of Local security policies and group policies on a system and on servers (Hardening as per Compliance)
- Responsible for Installation / Configuration of New Servers / Storage Systems as per defined policy.
- Configuration of Apple Mac’s and provide support for it.
- Have Experience on MDM - SoTI.
- Troubleshoot all software’s and OS related issue (Windows all running versions, Cent OS, Mac OS.).
- Use FreshDesk as ticketing tool to manage and resolve user reported issues.
- Prepare KB article for Critical issues and documentation.
- Ensure user satisfaction by responding proactively to all issues and providing timely resolution
- Performing system Audit as per defined compliance policy
- Monitoring the Installed Systems [hardware, software and services] for Operational metrics such Disk space, CPU Utilization etc using Zabbix.
- Creating Instance on EC2 and managing it.
System Engineer
TresVista
02.2021 - 02.2023
- Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and applications, reviewing system and application logs
- Conducting IT infrastructure training for the New Hires of various departments
- Establishing system specifications by conferring with users, analyzing workflow, access, information, and security requirements.
- Establishing a system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, Operating System Management Systems, defining system and operational policies and procedures.
- Establishing and securing the Internet Gateway with a Firewall system, integrating the VPN system, defining Firewall policies and procedures.
- Experienced on Sophos Firewall - Creating new rules and managing the users & VPN.
- Experienced on Sophos AntiVirus .Experienced on DLP Tool -Endpoint protector.
- Monitoring Events of DLP, Antivirus and determined appropriate next steps using knowledge of corning business or process.
- Experienced on Matrix and Polycom devices (Configuring IP Phone & Video conferencing system)Maintaining the organization’s communication system such as telephones and mobile email access.
Desktop Support Engineer
Wipro Technologies
08.2019 - 02.2021
- Address user tickets regarding hardware, software and networking.
- Walk customers through installing applications and computer peripherals and also conducting remote troubleshooting.
- Follow up with clients to ensure their systems are functional.
- Active Directory and Group Policy administration, hardware configuration
- User Support for VPN, MS Office, applications, vendors application.
- Actively worked with hardware and software vendors to resolve client issues in a timely manner.
- Help create technical documentation and manuals.
Education
Bachelor of Science - information technology
NES Ratnam College
Mumbai06.2019
Skills
- Windows Administration
- Mass360 & Soti MDM
- Sophos AntiVirus & Firewall
- Endpoint protector DLP
- IT Service Management
- L 1 - Networking
- Vmware & Nutanix
- Patch Management
- Hardware and software installation
- Technical Support
Languages
English
Hindi
Hobbies
- Sports
- Listening to music
- Gaming
Timeline
System Engineer
QualityKiosk Technologies Pvt. Ltd
02.2023 - Current
System Engineer
TresVista
02.2021 - 02.2023
Desktop Support Engineer
Wipro Technologies
08.2019 - 02.2021
Bachelor of Science - information technology
NES Ratnam College
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