Vishal Zaveri
Surat
Summary
Self-motivated Business Process Outsourcing professional with over 2 years of experience driving operational efficiency. Demonstrated initiative and adaptability in fast-paced environments while effectively collaborating with teams and leading projects. Committed to continuous learning and delivering exceptional results.
Overview
20
20
years of professional experience
Work History
Service Manager
Indiafirst life
surat
03.2020 - Current
- Managed daily operations to ensure seamless service delivery to clients.
- Oversaw complaint resolution processes to enhance customer satisfaction.
- Coordinated with cross-functional teams to align service objectives and goals.
- Monitored service quality metrics to ensure compliance with company standards.
- Resolved customer complaints in a timely manner.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
Customer Service (Front Desk)
Max Life Insurance
02.2013 - 03.2020
- Max Life Insurance has partnered with 50 companies, so that products products are available at 1453 locations ensuring ease of reach for you. Max Life Insurance, one of the leading life insurers, is a joint venture between Max India Ltd. and Mitsui Sumitomo Insurance Co. Ltd.
Medical-billing and Customer service process
Synergy Solution
10.2012 - 02.2013
- Synergy Provides World Class Solutions and. Global Resources. Let Synergy Put the World. in Your Hands. Minimize Risk. Control Cost. Maximize Results.
Investment Banking Settlement Specialist
JPMorgan Chase
Malad (W)
02.2008 - 04.2011
- This group deals with the settlement of client instructions. It facilitates the timely settlement of client trades within the Asia Region.
- Main role is to pro-actively attempt to prevent trades from failing keeping the fail rate to the minimum.
- Liaised daily with agent banks in Asia market to ensure seamless trade settlement.
- Processed trade amendments to align client trades with agent bank requirements, enhancing settlement accuracy.
- We have to determine why a trade has failed and pass the information onto the client, Middle office.
- Resolving Cash and Asset breaks and making timely payment of custody fees.
- Updated the report weekly by assigning pre-defined codes to explain trade status and referred discrepancies to the appropriate department.
- Reviewing and liaising with various middle office to get the timely update of the trade status i.e. client trade details.
- Opened client accounts at agent bank to facilitate trade processing.
- Review the process and SOPs (Standard Operating Procedures) from time to time.
- Initially joined Reconciliations team in J.P. Morgan Chase. After a year was given an Internal Job posting to be a part of IB Trade Settlements.
- Started handling 2 markets (Singapore and Philippines) within a period of 15 days after joining IB Settlements.
- Have received several appreciations for my dedication towards timely processing reconciling of the portfolios before the deadlines on system.
- Achieved Zing Star recognition for October 2008 as top performer in a team of 20.
- JPMorgan provides custody and securities servicing solutions to the world’s leading institutional investors, including mutual funds, insurance companies, pension funds and banks. Assets under custody are currently valued at over USD 15 trillion. JPMorgan has 25 regional operational, technology and customer service centers, providing clients with the full range of custody and securities servicing products across all time zones.
Office Administrative
Rajlon Manufacturing
02.2006 - 02.2007
- Coordinated with clients for daily orders, enhancing communication and service delivery.
- Managed resource allocation to meet target commitments effectively.
- Led team of 10 in daily operations to ensure smooth workflow.
- Timely dispatches and maintaining quality of the deliverables.
- Oversaw production processes for metallic yarn and associated components at the Bangalore branch.
Education
High School Diploma -
Vallabh Ashram International School
Gujarat01-2012
Bachelor of Commerce -
Mumbai University
01-2008
Skills
- Service management
- Customer management
- Incident management
- Complaint resolution
- Quality assurance
- Performance monitoring
- Operational efficiency
- Client engagement
- Time management
- Office administration
- Collaboration skills
- Effective communication
Pan Id
AAHPZ6521G
Personal Information
- Date of Birth: 09/24/86
- Marital Status: Single
Languages
- English
- Hindi
- Gujarati
Hobbies and Interests
- Cricket
- Volley ball
Offerings - Experience
A Self-motivated person with over 2 years of experience in Business Process Outsourcing operations, who has demonstrated a high degree of initiative & self-motivation, and enjoys the challenge of a busy, and demanding work environment. Ability to work in a team, individually and can lead.
Additional Qualifications
- E-commerce
- C and C++ Languages
- Basic knowledge about Microsoft applications
Languages
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Gujarati
Intermediate (B1)
B1
Timeline
Service Manager
Indiafirst life
03.2020 - Current
Customer Service (Front Desk)
Max Life Insurance
02.2013 - 03.2020
Medical-billing and Customer service process
Synergy Solution
10.2012 - 02.2013
Investment Banking Settlement Specialist
JPMorgan Chase
02.2008 - 04.2011
Office Administrative
Rajlon Manufacturing
02.2006 - 02.2007
High School Diploma -
Vallabh Ashram International School
Bachelor of Commerce -
Mumbai University