Dynamic professional with over 7 years of customer service experience and more than 8 years in content moderation, offering a unique combination of user support expertise and trust and safety operations. Proven ability to resolve complex customer issues with empathy, accuracy, and efficiency, consistently achieving high satisfaction levels. Extensive experience in reviewing user-generated content, enforcing community and advertising policies, and ensuring platform safety through high-quality decision-making. Strong analytical skills and a commitment to operational excellence have led to improved efficiency, reduced error rates, and enhanced user trust and platform integrity in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Content Moderator
Accenture Services Pvt. Ltd.
11.2017 - 11.2025
Reviewed and moderated user-generated content (text, images, videos, and live streams) across multiple social media platforms to ensure compliance with community guidelines and legal standards.
Monitored high-volume content queues, consistently meeting daily and hourly moderation targets with high accuracy and attention to detail.
Identified and escalated potential risks—including harmful, sensitive, or illegal content—to senior moderation teams for further review.
Applied platform policies fairly and consistently while adapting to frequent policy updates and new content trends.
Assisted in detecting spam, misinformation, hate speech, violent content, bullying, and other forms of harmful behavior.
Helped improve moderation workflows by reporting recurring policy gaps and suggesting operational improvements.
Collaborated with cross-functional teams—including Trust & Safety, Policy, and Quality Assurance—to maintain a safe and positive community environment.
Maintained strong emotional resilience and professional judgment while working with occasionally graphic or disturbing content.
Ensured confidentiality and data protection standards were strictly followed.
Key Skills
Content moderation (text, images, video, live content)
Knowledge of community guidelines & platform policies
Accuracy & attention to detail
Risk assessment & escalation
Online safety & digital trust
Communication & documentation
Emotional resilience & stress management
Multilingual moderation (if applicable)
Familiarity with moderation tools and dashboards (e.g., CMS, queue management systems)
Quality Analyst
Accenture Service Pvt. Ltd.
11.2018 - 05.2019
As a Quality Analyst in social media advertising, I ensured
Conduct audits of ad review decisions to ensure accuracy and policy compliance.
Analyze error trends and provide insights to enhance reviewer performance.
Collaborate with policy and training teams to clarify advertising guidelines.
Monitor key quality metrics and support continuous process improvements.
Perform root-cause analysis to address recurring quality issues.
Ensure ads meet platform standards for safety, authenticity, and user experience.
Maintain documentation and update QA processes for consistency and efficiency.
Help uphold a trustworthy and compliant advertising ecosystem for users and advertisers.
Sr. Customer Relationship Executive
Accenture Services Pvt. Ltd.
02.2014 - 11.2017
Worked as a 1st part Mortgage loan collector. Calling U.S. based mortgage loan defaulter and help them clear their mortgage dues by giving them multiple payment options as per their financial situation.
Sr. Customer Relationship Executive
Accenture Services Pvt Ltd
03.2010 - 09.2013
Worked as a 3rd party debt collector. Calling U.S. based debt owner & helping them to clear their long due debts by giving them multiple payment options after understanding their financial situation.