Vishaldeep Pathak
Agra
Summary
Desktop Support Engineer with strong installation, configuration and troubleshooting background in computers and related peripheral hardware, software and network connectivity. Demonstrates excellent faultfinding skills to resolve customer problems with high degree of technical expertise and timeliness. Certified in Cisco Certified Network Associate ( CCNA) and Embedded System (AVR) and Amazon Web Services (AWS).
Highly skilled in managing network and computer systems, with proven background in troubleshooting, software installation, and maintaining IT infrastructure. Known for strong problem-solving capabilities and ability to optimize system performance for enhanced operational efficiency. Demonstrated success in implementing security measures to protect data and network access. Made significant improvements in system reliability and user satisfaction through strategic planning and effective communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
System Administrator
Wipro Limited
Agra
01.2023 - Current
- Troubleshot application errors and provided technical support to end-users.
- Installed, tested and evaluated new systems, applications and patches.
- Created user accounts and managed access rights for users.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Implemented security measures such as firewalls, antivirus programs.
- Configured and maintained system hardware, software and network components.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
- Implemented and managed VPNs, enabling secure remote access for employees.
- Resolved complex technical problems within established service level agreements.
- Performed regular maintenance tasks to keep the network running smoothly.
- Installed and configured new hardware and software components related to networking issues.
Desktop Support Engineer
Geetika Technosoft Pvt. Ltd.
Chandigarh
08.2020 - 05.2022
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured hardware, devices and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
Network Engineer
TeleIndia Networks Pvt. Ltd.
Gurgaon
06.2019 - 07.2020
- Router Server Installation (Networking)
- OS Installation & Configuration
- Troubleshooting Network Issues
- Configuration of Router & Switch.
- OSI And TCP/IP Model
- Cisco Router:- ASR 9912, ASR 902 & ASR 920 etc
- Cisco Switch:- Nexus N9K Series.
- Server:- Cisco Server And Dell Server.
Education
MBA - HR & Production and Operational Management
Swami Vivekananda Subharti University
Meerut, India07.2021
B.Tech - Electronics & Communication Engineering
Raja Balwant Singh Engineering Technical Campus
Agra, India06.2019
Skills
- Remote Diagnostics
- Application Installations
- TCP/IP
- Teamwork and Collaboration
- Technical Issues Analysis
- Component Installation
- Network Support
- Critical Thinking
- Cloud Computing
- System troubleshooting
- Network configuration
- Hardware installation
- Vendor coordination
- Technical support
- Problem solving
- Software installation
- Network troubleshooting
- Device configuration
Certification
- Cisco Certified Network Associate (CCNA)
- Embedded System (AVR), Aptron Solution Pvt. Ltd.
- Amazon Web Services (AWS) , Ducat Noida
Projects
Child Rescue System Against Open Borewell, Major Project Line Follower Robot, Minor Project
Personal Information
- Nationality: Indian
- Marital Status: Unmarried
Languages
English
Advanced
C1
Hindi
Proficient
C2
Timeline
System Administrator
Wipro Limited
01.2023 - Current
Desktop Support Engineer
Geetika Technosoft Pvt. Ltd.
08.2020 - 05.2022
Network Engineer
TeleIndia Networks Pvt. Ltd.
06.2019 - 07.2020
MBA - HR & Production and Operational Management
Swami Vivekananda Subharti University
B.Tech - Electronics & Communication Engineering
Raja Balwant Singh Engineering Technical Campus