Vishal Hemchand Panchal
Thane
Summary
Dynamic professional with a proven track record in customer service and problem-solving at Hexaware Technologies Ltd. Excelled in enhancing customer satisfaction and resolving issues swiftly, leveraging effective communication and live chat support skills. Committed to continuous learning, significantly contributing to product knowledge and service excellence.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
WNS
Mumbai
02.2024 - 09.2024
- Identify the customer's needs, and resolve the issue effectively.
- Audited customer account information to identify issues and develop solutions.
Customer Service Executive
Hexaware Technologies Ltd
Mumbai
02.2021 - 10.2023
- Conferred with customers by telephone to provide information about products and services.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Sales Executive
Quirky Technology Pvt Ltd
Mumbai
02.2019 - 11.2020
- Listened to customer needs to identify and recommend best products and services.
- Created brochures and newsletters to promote products or services.
- Enhanced product knowledge through continuous learning and professional development activities.
Education
Bachelor of Commerce - Commerece
Sandesh College of Art Commerce And Science
Mumbai06-2024
Skills
- Customer service
- Problem solving
- Effective communication
- Live chat support
Hobbies
- Travelling and explore new places.
- Watching Geopolitical news
- Riding Motor-cycle
Timeline
Customer Support Specialist
WNS
02.2024 - 09.2024
Customer Service Executive
Hexaware Technologies Ltd
02.2021 - 10.2023
Sales Executive
Quirky Technology Pvt Ltd
02.2019 - 11.2020
Bachelor of Commerce - Commerece
Sandesh College of Art Commerce And Science
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