Social Media
Hyderabad
Summary
vishalkumar kanaparthy
.
SUMMARY
Proven Content Social Media Manager with a track record at Wipro Private Limited, adept in audience engagement
and Microsoft Excel. Spearheaded a team of 10, enhancing project deliverables and client satisfaction. Skilled in
influencer marketing and team collaboration, consistently achieving targets through innovative strategies and
meticulous planning.
Overview
6
6
years of professional experience
Work History
Content Social Media Manager
Wipro Private Limited
Hyderabad
12.2021 - 06.2024
- Functioned as backup lead to guide the team to meet the deadlines and achieve targets
- Develop project plans that identify key issues, approaches, and performance
- Schedule target timelines and milestones, and track reporting deliverables
- Mentoring a team of 10 associates
- Monitor quality assurance measures, risks associated, and issue logs
- Control project variances through root cause analysis
- Implement and manage policy changes and interventions
- Involved in client meetings to understand the system functionality in a better format
- Created engaging content for multiple social media platforms, such as Twitter
- Instagram, and Facebook.
Student Counselor Recruitment Advisor
GUS Education India
Hyderabad
12.2019 - 06.2021
- Created an environment that is welcoming and supportive of all students' needs
- Counseling students and providing end-to-end support
- Listen to students' concerns about academic, emotional, or social problems, and attend to inbound and outbound calls on a regular basis
- Mediate conflicts between students and teachers
- Improve parent-teacher relationships
- Assist with college applications, jobs, and scholarships
- Organize peer counseling programs
- Work on academic boards to improve learning conditions
- Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops
- Collaborated with teachers, administrators, and parents to promote student success.
Health Insurance Advisor
AEGIS Customer
Hyderabad
08.2019 - 11.2019
- Involved in client meetings to understand the system functionality in a better format
- Responsible for handling Reliance Health Insurance queries
- Communicating with the customers regarding their claims and the process
- Coordinating between employees of our team to ensure a smooth flow of communication
- Managed operation requirements in terms of efficiency, service levels, absenteeism, handling time, and manpower planning
- Collaborated with other departments within the organization to ensure smooth functioning of operations.
Executive Associate Inbound Call
Q Conneqt Business Solutions
Hyderabad
06.2018 - 07.2019
- Responsible for communicating with the customers of Tata Sky connection based on their needs
- Responsible for resolving their issues regarding Tata Sky connection
- Handled high-rated customers
- I have experience working on business requirements
- Provided technical assistance when needed for troubleshooting IT issues within the workplace
- Compiled meeting agendas and supportive materials ahead of meetings
- Created monthly performance reports based on key metrics such as sales volume or customer satisfaction ratings.
Education
Bachelor of Commerce - Commerce, Accounting, Economics, Finance, Business
Jagruthi Degree And PG College
05.2018
Skills
- Microsoft Excel
- Team Player
- Windows 10
- Windows 11
- Windows XP
- Microsoft Word
- Microsoft PowerPoint
- Video editing
- Influencer marketing
- Audience engagement
Interests
- AWARDS
- Overall Performance, Awarded Client Nomination in recognition of exemplary performance
- Core Value, Presented with the core value champion award ENGLISH,HINDI,TELUGU English: First Language Hindi: B2 Upper Intermediate (B2)
Timeline
Content Social Media Manager
Wipro Private Limited
12.2021 - 06.2024
Student Counselor Recruitment Advisor
GUS Education India
12.2019 - 06.2021
Health Insurance Advisor
AEGIS Customer
08.2019 - 11.2019
Executive Associate Inbound Call
Q Conneqt Business Solutions
06.2018 - 07.2019
Bachelor of Commerce - Commerce, Accounting, Economics, Finance, Business
Jagruthi Degree And PG College
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