Vishal Kumar Pandey
Buxar
Summary
Dynamic retail banking professional with ICICI Bank Ltd, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective problem resolution and strong product knowledge and good banking operations knowledge, IRDA and NISM certified, adept at managing relationships and time efficiently to drive results in a fast-paced environment.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Retail Branch Banking
ICICI Bank Ltd
Varanasi
01.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
Education
Bachelor of Science -
Jagjeevan College
Arah 02.2020 - 02.2023
PGDB (Post Graduation Diploma in Banking) - Banking And Finance
Manipal University
Bangalore 07.2023 - 12.2023
Skills
- Customer service
- Time management
- Cash handling
- Product knowledge
- Customer relationship management
- Branch Banking operations knowledge
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Certification
- PGDB (Post graduation diploma in banking) by Manipal University Bangalore.
- NISM Certified.
- IRDA Certified.
Timeline
Retail Branch Banking
ICICI Bank Ltd
01.2024 - Current
PGDB (Post Graduation Diploma in Banking) - Banking And Finance
Manipal University
07.2023 - 12.2023
Bachelor of Science -
Jagjeevan College
02.2020 - 02.2023