Vishal Kumar Sharma
Missisuagga,HR
Summary
Dynamic leader with proven expertise in enhancing operational efficiency and customer satisfaction at FarmBoy. Skilled in cash handling and staff development, I excel in fostering teamwork and implementing innovative solutions. Achieved significant improvements in process efficiency and employee training, demonstrating exceptional problem-solving abilities and a commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager (Cash Department)
FarmBoy
08.2022 - Current
- Managed and analyzed data for process improvements and operational efficiency within the cash department.
- Monitored daily financial transactions, conducted audits, and ensured adherence to company policies.
- Led training programs to educate new employees on best practices and procedural updates.
- Ensured customer satisfaction through consistent engagement and issue resolution.
- Worked with cross-functional teams to improve workflows and align departmental goals with broader business objectives.
- Managed employee schedules, ensuring adequate coverage to maintain smooth operations during peak business hours and special events.
- Assisted branch manager in achieving branch sales targets by promoting a customer-centric approach and addressing client needs effectively.
- Ensured accurate cash transactions with rigorous daily reconciliation and reporting.
- Increased operational efficiency through effective scheduling, task delegation, and performance monitoring.
- Established a positive work environment through open communication channels, employee recognition programs, and team-building activities.
Team Leader and Sales Executive
Dollarama – SouthCommon
09.2019 - 07.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Opening and closing of the store which includes checking the last day cash record, sales and total number of customers made the purchases. Cash Management, to look after the requirement of cash or shortage of cash at the counter.
- Merchandising of different products in aisles and making it sure that no racks remains.
- Daily Sales Report and sending the Net sales figures to the store manager.
- Receiving stocks directly from the head office and generating a memo for the same.
- Inventory Management, to refill the stock in the warehouse and in the store.
- Maintaining the sales and making the comparison for last year and current year.
Business Development Executive
Universal Medical Solutions
12.2017 - 01.2019
- Developed and implemented strategies to streamline operations and increase customer satisfaction.
- Coordinated sales, billing, and customer service activities to meet business objectives.
- Conducted market research and collaborated with various departments to ensure product and service quality.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
Business Development Executive
Evolet Healthcare PVT LTD
12.2016 - 11.2017
- Improved reporting and financial procedures by working with cross-functional teams to implement new strategies.
- Oversaw the efficient processing of claims and ensured financial reports reflected business growth.
- Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.
Shipping Executive
Interocean
02.2016 - 11.2016
- Managed high-volume order shipments and maintained accurate records of shipping transactions.
- Ensured inventory control through meticulous tracking of shipment data.
- Developed cost-effective shipping strategies and optimized routes to reduce operational costs.
- Maintained up-to-date knowledge of industry trends, regulatory changes, and emerging technologies relevant to the shipping domain, supporting informed decision-making across the organization.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Education
MBA - Graduate Certificate, Business Management
Algoma University
Brampton, Ontario08-2020
MBA - Post-Graduation in Business Management
Doon Business School
Dehradun, IndiaBachelor of Commerce - Bachelor of Commerce
Renaissance College of Commerce And Management
Indore, IndiaSkills
- Cash handling expertise
- Staff training and development
- Budget planning
- Transaction processing
- Teamwork and collaboration
- Willing to learn
- Customer service
- Problem-solving abilities
- Time management
- Decision-making
Certification
- Good Manufacturing Practices (GMP) Certification
- Workplace Health and Safety (OH&S) Compliance Training
- Leadership Development & Team Management
Timeline
Assistant Manager (Cash Department)
FarmBoy
08.2022 - Current
Team Leader and Sales Executive
Dollarama – SouthCommon
09.2019 - 07.2022
Business Development Executive
Universal Medical Solutions
12.2017 - 01.2019
Business Development Executive
Evolet Healthcare PVT LTD
12.2016 - 11.2017
Shipping Executive
Interocean
02.2016 - 11.2016
MBA - Graduate Certificate, Business Management
Algoma University
MBA - Post-Graduation in Business Management
Doon Business School
Bachelor of Commerce - Bachelor of Commerce
Renaissance College of Commerce And Management
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