VISHAL SHARAD SOMAIYA

· Handling West Operations

· Current count is of 15 stores with 70CR annual Busines

· NSO operations and execution

· Turned corporate mandates into actionable directives for mid- and low-level staff.

· Prepared statements detailing operational detail and key performance indicators.

· Drove company growth with proactive mindset and results-oriented plans for business operations.

· Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.

· Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.

· Supervised supply purchases, management and tracking in line with budgetary requirements.

· Coordinated strategic plans for administrative services management and optimisation to best use available resources.

· Monitored staff performance and developed improvement plans.

· Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.

· Optimised team training and staff development.

· Managed Kurla Phoenix 2000 sqft store with growth of 42% LFL (from Jun’16 - Apr’17)

· Got promoted as store manager for palladium store with 31% LFL growth after 6 Years (Flagship Store) (From May’17 May’18)

· Hired & trained correct staff from relevant market to achieve organizational goals

· Improved category performance & controlled inventory levels across different format stores through audits / new process & sales reports

· Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success

· Have been maintaining store staff by recruiting, selecting, orienting & training employees

· Initiated the Omni channel Sales, Home shopping & events to grow topline

· Maintained consistency of store FC job result by coaching, counseling & Maintain the decorum with the behavioral aspect: planning, monitoring & appraising the job results

· Initiated the Omni channel Sales, Home shopping & events to grow topline

· Promoted as Store director to handle Mumbai Stores

· Achieving the financial objectives by preparing scheduled expenditures, analyzed variance & initiating corrective actions

· From 5 stores to journey of 14 Stores within west region.

· Set Up of Call Centre and their training for Ecommerce

· Trained and curated KPI and KRA for omni channel across all stores and warehouse

· Now as its auto mode have taken operations for West Region for 13 stores

· U1 is a company that dealt with interiors and my work profile consisted of a variety of things including but not limited to handling clients & their customized needs, handling a team of 10 people as site supervisors and 5 back office people for administration work.

· Completing projects in a timely manner & quality delivery to the client which involved - site supervision, pitching products and material to be used, coordinating with different personal associated in ensuring the completion of the project.

· Client Diaries: Talati & Partners LLP, YES Bank, BKT Tyres, Ajit Shilpi, Classic Marble

· Hutchinson 3 Global Services, presently Tech Mahindra Business services is a company dealing with a Telecom provider where my work profile consisted of customer retention and product sales.

· Proficient in retaining premier (HIGH VALUE) customers.

· Converting customer calls for cancellation into sales and extension of contracts.

· Providing after call customer support by diverting calls to relevant departments as needed to ensure customer satisfaction and retention.

· Have won several accolades, incentives, rewards and best performer certificates due to the number of retention.

· Have won awards and medals for best advisor of the month and quarter for multiple times.

· Have won campaigns multiple times as leading with customer service and sales

· Promoted to the role of a process experts and line trainer for retentions and sales

• This was a collection cum customer service role
• As Chase is a premier bank had to ensure that I collected funds while ensuring customer satisfaction
• Helped customers for balance transfer for their Credit Cards
• Explaining and convincing customers to pay lower interest rates and pay their debts on time
• Have achieved target all the times and have been top to win the campaigns

• My role involved customer service and up selling of CBNA products
• Have been one of the best in customer service and have got many appreciation calls
• Nominated and winner for WOW calls
• The role involved answering any process related queries Attending to concerns of new recruits on the Job Finding feasible solution to offbeat situations on calls

• Job profile was to provide service to the customers
• Pitching and selling tour packages depending on customer type Organizing tours as per customer requirement
• After sales customer management
• Handling complaints and ensuring customer retention.