S Vishal
CHENNAI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity. Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
9
9
years of professional experience
Work History
Senior Assistant, Customer Support
Teleperformance
chennai
04.2025 - Current
- Resolved customer inquiries and issues promptly, enhancing service efficiency.
- Coordinated communication between customers and support teams to ensure clarity.
- Provided timely updates on status of open cases to keep customers informed.
- Analyzed customer feedback data to identify improvement areas in service processes.
Training Manager
Proodle hospitality services Pvt ltd
01.2024 - 10.2024
- Developed comprehensive training programs to meet identified needs.
- Designed engaging curriculum and learning modules, including presentations and case studies.
- Managed logistics for training sessions, including scheduling and venue coordination.
- Ensured content suitability for diverse learning styles and preferences.
- Monitored and evaluated training programs to assess effectiveness.
- Collected feedback from participants and stakeholders to enhance training delivery.
Customer Support Associate
Tech Mahindra
chennai
06.2022 - 09.2023
- Analyzed customer feedback to identify and resolve recurring issues effectively.
- Assisted customers with technical inquiries and product troubleshooting.
- Documented customer interactions in ticketing systems for streamlined tracking.
Chef Manager
Loretta's Shakes and Creams
chennai
05.2019 - 01.2020
- Trained and supervised kitchen staff on food preparation techniques to enhance efficiency.
- Developed seasonal menus that emphasized fresh ingredients and local flavors.
- Collaborated with suppliers to secure high-quality ingredients for menu offerings.
- Implemented cost-control measures that effectively reduced food waste.
- Created and executed training programs ensuring adherence to food handling, safety, and sanitation standards.
Customer Service Associate
Tech Mahindra
chennai
06.2017 - 01.2018
- Addressed customer inquiries and technical support issues with precision and care.
- Resolved customer complaints effectively to ensure satisfaction.
- Maintained accurate records of customer interactions in CRM system.
- Enhanced customer relations through friendly and knowledgeable communication.
Education
PDHMS -
Chennai’s Amrita International Institute of Hotel Management
Chennai01.2021
High School Diploma -
Dr. MGR UNIVERSITY
Chennai01.2018
Associate of Science -
D.D.P.S SCHOOL
Delhi01.2015
Skills
- Project management
- Public relations
- Team collaboration
- Time management
- Leadership skills
- Effective communication
- Critical thinking
- Customer relationship management
- Technical support
- Training development
- Complaint resolution
- Inbound and outbound communication
- Issue tracking
Accomplishments
Touchdown Achiever for the month of October 2025 in Teleperformance.
Training
- IET Training at Hotel Raddison Blu, Hyderabad
- Worked as a Front Office Associate, Saveera Hotel, 9 Months
- Soft Skills Trainer, O2 Health Care Studio, 6 Months
Disclaimer
Declaring that all information furnished is correct to the best of one's knowledge is a statement commonly found in legal and official contexts, particularly in job applications, contracts, and declarations.
Languages
English
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Timeline
Senior Assistant, Customer Support
Teleperformance
04.2025 - Current
Training Manager
Proodle hospitality services Pvt ltd
01.2024 - 10.2024
Customer Support Associate
Tech Mahindra
06.2022 - 09.2023
Chef Manager
Loretta's Shakes and Creams
05.2019 - 01.2020
Customer Service Associate
Tech Mahindra
06.2017 - 01.2018
PDHMS -
Chennai’s Amrita International Institute of Hotel Management
High School Diploma -
Dr. MGR UNIVERSITY
Associate of Science -
D.D.P.S SCHOOL