Experienced and self-motivated Human Resources Professional with 6 years of industry experience administering policies and procedures in the Human Resources Department of a fast-moving outsourcing company. I want to excel in diversified fields by channelizing my potential in the most optimal direction. I believe that every field has enormous potential for learning and with my skills; I would like to prove myself as a distinctive advantage to my organization by maintaining good HR practices and driving an employee centric approach.
· Managing employee base of 7500 plus employees.
· Managing team of 10 executives/officers aligned under self.
· Ensuring all the grievances are being addressed by the team on real time & taking up the severe issues/concerns coming up within the LOB.
· Ensuring that the CM grid is being followed diligently and timely actions are being taken against the non-compliant employees.
· Showcasing the HR function in the monthly operations reviews which than further is presented to client.
· Support Ops in any ad-hoc /calendarized engagement activity/R&R.
· Taking care of employee care helpdesk/Grievance redressal through internal tool and manual random discussion with the employees.
· Handling all the queries, grievances & escalations from agents on the production/ops floor and ensuring that same are resolved within committed timelines.
· Support Ops in conducting Regular rewards & recognitions programs, employee counselling on floor.
· Conducting regular employee engagement activities on production floors.
· Exit formalities/Employee Attrition/ Retention Management.
I do hereby declare that the above information is true to the best of my knowledge.