Vishesh Bhupal Mokashi
Data Analyst and Salesforce Administrator
Ichalkaranji,Maharashtra
Summary
Results-driven analyst specializing in revenue optimization and data management within the hospitality sector. With a strong foundation in leveraging technology such as Salesforce and RMS systems, I thrive on translating complex data into actionable strategies that enhance revenue streams. Committed to continuous learning and adapting to evolving market trends, I aim to support businesses in achieving their financial targets through informed decision-making and innovative solutions.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Revenue Optimalisation Analyst
Ideas A SAS Company
07.2023 - Current
- Developed and implemented revenue optimization strategies based on market analysis and performance data to maximize client profitability
- Utilized advanced data analytics tools to create predictive models for revenue forecasting and budget planning
- Identified key performance indicators and established benchmarks for evaluating client revenue management effectiveness
- Participated in cross-functional teams to integrate new technologies and systems aimed at improving client revenue management processes
- Conducted in-depth analysis of hotel performance metrics to identify areas for revenue improvement and implement tailored strategies
- To liaise and coordinate with the client and teams and solve their concern related to the product through 'Salesforce'
- Have helped and trained clients to effectively use Revenue Management Systems (G2 and G3)
- Have assisted the client in optimizing their revenue goals with RMS
- To analyze hotel forecasts and trends of hotels to meet clients' Revenue Optimization strategy
- To monitor hotel revenue and other reports to deliver solutions while effectively resolving client issues
- Coordinate and liaise with CRM and Sales team to resolve the client's PMS issue
- Worked on data migration projects for 'Opera Cloud' and 'HTNG' projects
- To extract data through basic 'SQL' queries
- Coordinate various internal teams in PMS and RMS migration projects
- Handled calls with the client and CRMs to resolve the client's concerns
- To check and maintain various reports and Dashboards for Client Satisfaction, individual and team performance, and SLAs
Guest Experience Manager (Room and Sales Manager)
Della Adventure Resorts
12.2021 - 03.2023
- Developed and implemented innovative guest experience initiatives to enhance overall customer satisfaction and loyalty
- Conducted regular training sessions for the team on best practices in guest relations and upselling techniques
- Analyzed guest feedback and performance data to identify improvement areas and enhance service delivery standards
- Maintained and controlled hotel room inventory across all distribution channels and optimized room and ancillary revenue
- Have planned, created, and executed promotional campaigns in alliance with the media and marketing team
- Handled and led the team to achieve experience sales targets
- Have created an SOP for the guest experience team
- To prepare and track team sales targets and ensure targets are getting achieved
Principal and Professor
Chefs Kitchen Institute of Hotel Management and Cullinary Arts
08.2019 - 12.2021
Entrepreneur
Hotel AV'S Kitchen
04.2018 - 03.2020
Duty Manager
Holiday Inn and Suites
02.2017 - 03.2018
Duty Manager
The Taj Hotel (Gateway Hotel)
08.2016 - 02.2017
Duty Manager
Hotel Holiday Inn Pune
03.2015 - 08.2016
Duty Manager
Hotel Aloft Chennai OMR
02.2014 - 03.2015
Duty Manager
Hotel Days Inn
04.2012 - 11.2013
Guest Service Associate
Lemon Tree Hotel
09.2010 - 10.2011
Industrial Trainee
Club Mahindra Beach Resort
06.2008 - 10.2008
Education
M.Sc. - International Tourism & Hospitality Studies
University of Bedfordshire
Luton 01.2012 - 01.2014
B.Sc. - Hospitality Studies
University of Mumbai Kohinoor College Of Hotel Management
01.2007 - 01.2010
Skills
Salesforce
Customer Relationship Management
Revenue Management
Sales and Marketing
Power BI
Data Analysis
Business Analysis
Team management
Problem-solving
Customer service
Microsoft office
Point of Sale- Tousche and Micros
PMS- Opera, Brilliant, IDS, Protel
Microsoft Office Suite
Structured Query Language (MySQL, Oracle)
Salesforce Administartor
Certification
Oracle Data Base (SQL), 12/01/24
Accomplishments
- Completed pre and post-data validation for 'Opera Cloud' and 'HTNG properties within SLA for various clients.
- Trained and developed Hospitality Students to become industry-ready professionals.
- Set a proven track record of optimizing Rooms, Food and Beverages, and experiences revenue.
- Received recognition for best work during emergency fire situations at 'Holiday Inn, Bengaluru'.
- Successfully passed 'Brand Audits' conducted by 'LRA' and 'LQA' in tenure for 'Days Inn, Luton', 'Holiday Inn Pune', 'Taj Nashik' and 'Holiday Inn, Bangalore'.
- Worked for students' rights and issues as an international Student officer.
Hobbies and Interest
Reading, Photography, Swimming and Cooking
Refernces
Available on Request
Timeline
Revenue Optimalisation Analyst
Ideas A SAS Company
07.2023 - Current
Guest Experience Manager (Room and Sales Manager)
Della Adventure Resorts
12.2021 - 03.2023
Principal and Professor
Chefs Kitchen Institute of Hotel Management and Cullinary Arts
08.2019 - 12.2021
Entrepreneur
Hotel AV'S Kitchen
04.2018 - 03.2020
Duty Manager
Holiday Inn and Suites
02.2017 - 03.2018
Duty Manager
The Taj Hotel (Gateway Hotel)
08.2016 - 02.2017
Duty Manager
Hotel Holiday Inn Pune
03.2015 - 08.2016
Duty Manager
Hotel Aloft Chennai OMR
02.2014 - 03.2015
Duty Manager
Hotel Days Inn
04.2012 - 11.2013
M.Sc. - International Tourism & Hospitality Studies
University of Bedfordshire
01.2012 - 01.2014
Guest Service Associate
Lemon Tree Hotel
09.2010 - 10.2011
Industrial Trainee
Club Mahindra Beach Resort
06.2008 - 10.2008
B.Sc. - Hospitality Studies
University of Mumbai Kohinoor College Of Hotel Management
01.2007 - 01.2010