Vishesh Gaba
Customer support
Faridabad
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Accenture DDC5. Excelled in customer care and team management, achieving a 100% satisfaction rate at Wipro and recognized for outstanding sales performance at Policybazaar. Skilled in communication and holistic care, I consistently exceed targets and foster strong client relationships.
Overview
3
3
years of professional experience
Work History
Customer Care
Accenture DDC5
07.2024 - Current
- Solving customers query over chat.
- Helping customers with timely responses.
- Maintaining the chat hygiene with 6 minutes of AHT.
- Managed multiple tasks simultaneously while maintaining focus on quality customer care.
- Provided exceptional customer care by promptly resolving issues and answering questions related to Transactions and money flow.
- Implemented quality assurance measures to maintain high standards of customer care services.
Customer Service Representative
Wipro
08.2023 - 04.2024
- Provided comprehensive support and information to Aon employees regarding their health and benefits plans, ensuring clarity and understanding of available options.
- Responded to a high volume of inquiries via phone, email, and chat, delivering timely and accurate assistance to resolve issues and answer questions.
- Assisted in navigating complex benefits systems, troubleshooting problems, and escalating issues when necessary to ensure prompt resolution.
- Maintained up-to-date knowledge of health and benefits policies, changes, and procedures to provide relevant and current information to employees.
- Achieved a 100 % customer satisfaction rate almost every month by consistently delivering high-quality support and demonstrating strong problem-solving skills.
Sales Associate
Max Life Insurance
08.2022 - 07.2023
- Drove sales growth by identifying and pursuing new business opportunities, building and maintaining strong client relationships, and expanding market reach.
- Developed and implemented strategic sales plans to penetrate new markets and increase revenue, leveraging market research and competitive analysis to inform tactics.
- Prepared and delivered detailed sales reports and forecasts, tracking performance metrics and identifying areas for improvement.
- earned incentives upto 80,000 Rupees in a single month.
- Became the star performer for the quarter.
Sales Assistant
Policybazaar Insurance Web Aggregator Private
09.2021 - 07.2022
- Generated new business by identifying and contacting potential clients, effectively selling insurance products and financial services tailored to individual needs.
- Conducted thorough consultations with clients to assess their requirements and recommend appropriate policies, ensuring a high level of customer satisfaction and trust.
- Achieved and often exceeded monthly sales targets, resulting in substantial incentive earnings and recognition for outstanding performance.
- Awarded the Best Quality Award for exceptional service and sales performance in February 2022 and March 2022, demonstrating a commitment to excellence and client satisfaction.
- Developed and maintained a strong pipeline of leads through proactive outreach and relationship-building efforts, leveraging a consultative sales approach.
Education
BBA - Accounting And Business Management
Lingayas Vidyapeeth.
Faridabad 04.2001 -
Skills
Customer care
Additional Information
Cleared IELTS exam and scored 8 Bands in speaking and 7 Bands overall.
Hobbies
- Bike ride.
- Cricket
- Basketball
- Music
- Sneakers
Timeline
Customer Care
Accenture DDC5
07.2024 - Current
Customer Service Representative
Wipro
08.2023 - 04.2024
Sales Associate
Max Life Insurance
08.2022 - 07.2023
Sales Assistant
Policybazaar Insurance Web Aggregator Private
09.2021 - 07.2022
BBA - Accounting And Business Management
Lingayas Vidyapeeth.
04.2001 -
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