Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Accomplishments
Timeline
Generic

Vishesh Khanna

House no -254 Lajwanti garden New Delhi

Summary

Customer Service Specialist with strong skills in prioritizing tasks and multitasking under pressure. Demonstrated success in resolving complex customer issues and fostering teamwork to meet business goals. Senior Training Coordinator recognized for high productivity and effective curriculum development, utilizing adult learning principles and educational technology. Expertise in communication, leadership, and organization ensures impactful training delivery and participant engagement. Bringing several years of experience in instruction and program development.

Overview

4
4
years of professional experience

Work History

Senior Training Coordinator

NIIT
Gurgaon
10.2022 - Current
  • Provided onboarding support for new online trainers
  • Tracked pre-work and followed up with participants to ensure prerequisites were met
  • Facilitated live online sessions with audio, video, and chat support
  • Ensured adherence to design requirements and delivered effective presentations/workshops
  • Encouraged participation, promoted cooperation, and fostered shared responsibility
  • Communicated effectively with faculty and clients via written and spoken correspondence
  • Maintained attendance records and compiled faculty feedback
  • Developed and implemented training programs to meet organizational needs
  • Coordinated with external vendors for technical support during trainings
  • Managed course closure processes and documentation
  • Gained working knowledge of Cornerstone OnDemand and Salesforce

Operations Representative

Concentrix
Gurgaon
10.2021 - 09.2022
  • Liaised with customers, Learning Advisors, and Learning Excellence teams for training updates
  • Recorded and edited presentations for training events
  • Ensured smooth execution of programs via the Learning Management System
  • Adhered to CRM workflows and case management processes
  • Administered end-to-end activities for assigned programs
  • Navigated knowledge bases to resolve customer service issues
  • Delivered accurate information to customers through phone, email, and chat
  • Participated in interactive training programs to expand product knowledge

Software Engineer Intern

Hefty Innovations
Faridabad
03.2021 - 10.2021
  • Developed support patches for existing software
  • Delivered completed projects within deadlines
  • Employed debugging tools to promptly resolve issues
  • Created and ran unit tests
  • Collaborated with teams to design solutions based on client requirements
  • Performed software scans and addressed critical issues promptly

Education

10th (CBSE) -

Indira Ideal School
Janakpuri, Delhi
04-2016

12th (CBSE) -

Indira Ideal School
Janakpuri, Delhi
04-2018

Bachelor of Computer Applications (BCA) -

Maharaja Surajmal Institute
08-2021

Master of Computer Applications (MCA) -

IGNOU

Skills

  • Time management
  • Public speaking
  • Problem solving
  • Customer advisory skills
  • Client service expertise
  • Team collaboration
  • Quick learning
  • Computer proficiency
  • Onboarding training
  • Customer relationship management
  • Soft skills training
  • Multitasking capacity
  • Self-taught
  • Feedback analysis
  • Verbal communication
  • Written communication
  • Employee coaching
  • Performance evaluation

Hobbies and Interests

  • Playing cricket on weekends
  • Watching new series and shows in free time

Languages

  • Hindi, Native
  • English, Advanced (C1)

Accomplishments

  • 2 times star of the month award at NIIT

Timeline

Senior Training Coordinator

NIIT
10.2022 - Current

Operations Representative

Concentrix
10.2021 - 09.2022

Software Engineer Intern

Hefty Innovations
03.2021 - 10.2021

10th (CBSE) -

Indira Ideal School

12th (CBSE) -

Indira Ideal School

Bachelor of Computer Applications (BCA) -

Maharaja Surajmal Institute

Master of Computer Applications (MCA) -

IGNOU

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Vishesh Khanna