Vishesh Mahajan
Gurgaon
Summary
Seasoned Cluster Head – MICE, Events and Operations at The Oberoi and Trident Gurgaon, specializing in strategic MICE initiatives, event planning and operational excellence. Successfully drove a 30% increase in profitability through effective budgeting, cost optimization and streamlined operations. Adept at vendor management, financial analysis, and leading high-performing teams while fostering strong stakeholder engagement. Committed to delivering exceptional event experiences and driving continued excellence in the industry.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cluster Head - Mice, Events and Operations
The Oberoi and Trident Gurgaon
Gurgaon
08.2023 - Current
- Lead a high-performing team of 10 specialists, overseeing planning, sales and event specialists.
- Implemented cost-saving initiatives while maintaining service excellence, resulting in a 15% reduction in overheads.
- Analyze financial data, monitor budgets, and implement cost-saving strategies, which helped in achieving revenue targets and increased profitability by 30%.
- Overseeing operational logistics, including venue selection and vendor contracts.
- Work in close collaboration with operational departments including culinary, engineering, housekeeping and banquet teams to ensure the flawless execution of events and achieve overall goals..
- Consistently recognized for delivering exceptional experiences that exceed guest expectations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Manage relationships with high-profile clients ensuring alignment of event logistics including travel arrangements along with external vendors and suppliers related to operations needs.
Director of Catering Sales
Four Seasons Hotel
Bengaluru
11.2022 - 07.2023
- Developed and implemented sales strategies with a focus on venue management and operational efficiencies
- Developed and maintained relationships with key stakeholders and vendors, ensuring consistent service delivery
- Ensured compliance with brand standards and physical security protocols for large-scale corporate events
Director of Sales – Mice, Events and Planning
Hyatt Hotels Corporation
India
02.2019 - 11.2022
- Responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations
- Spearheaded operational infrastructure projects for event spaces, coordinating with corporates and operational teams
- Managed pricing policies, vendor relationships and venue selection for high-profile events, ensuring smooth execution
- Selecting, training and developing Team Members
Banquet Sales and Planning Manager
The Claridges
New Delhi
10.2018 - 01.2019
- Monitors all day to day activities of direct reports
- Increased revenue by cultivating new business through car launches and hi-tea for social events
- Designed strategies to enable organization to achieve all annual goals
- Developed sales strategies, action plans and training for all sales and planning personnel
Cluster Manager Banquet Sales and Planning
The Oberoi and Trident Gurgaon
Gurgaon
10.2015 - 10.2018
- Professional expertise in event planning, corporate meetings and wedding events
- Department management, setting employee sales goals
- Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals
Room Sales, Catering and Events Planning Manager
Hyatt Hotels Corporation
India
12.2012 - 10.2015
- Analyze sales statistics to determine sales potential, approach and inventory requirements
- Improved sales processes to streamline customer acquisition and on boarding strategies
- Establishes efficient trace file to ensure that all business booked is properly tracked and submits Sales report to Director of Sales & Marketing
- Holds pre-conference meetings with Banquet Operations and organizer to run through event order to ensure seamless communication during event
Assistant Manager Banquet Sales and Planning
Radisson Blu Plaza Delhi
New Delhi
06.2010 - 11.2012
- Develop and execute action plans for increased market share and profitability
- Responsible for managing account base, which consisted of unsolicited inquiries with emphasis on social market, repeat business from same origin and appropriate accounts as assigned
- Responsible for the sale of business, then arranged for servicing and supervising entire customer needs for food and beverage and set up of banquet venues
Event planner and consultant
Elixir De Events
New Delhi
01.2010 - 06.2010
- Find and secure necessary facilities, negotiate vendor contracts, design layout and décor facility for corporate and social arrangements
- Provide conference assistance in Audio Visual Equipment, complete exhibition, seminar and conference start with designing, stage, backdrop, lighting and masking
Banquet Sales and Planning Representative
The Oberoi Hotel New Delhi
New Delhi
03.2007 - 01.2010
- Prepare daily or weekly summaries of revenue achieved, prospecting undertaken and guest feedback to Banquet Manager
- Maintaining cordial client relations through regular review calls and strengthening existing accounts and developing new accounts
- Undertook project of designing complete event for wedding guest with coordination of other departments
Butler Service Associate
Taj Palace Hotel
New Delhi
07.2006 - 03.2007
- Meet and interact with guests to enhance guest satisfaction
- In room check-in, In room dining, Taking care of guest laundry and to do service at club lounge (Lounge specially for club floor guests manage by butlers)
- Coordinating with other departments to ensure smooth operations
Education
Bachelor of Science - Hotel and Hospitality Management
Institute of Hotel Management
Shimla, HP, India05.2006
Diploma - Aviation and Hospitality Management
Air Hostess Academy
New Delhi, Delhi, India05.2003
Higher Secondary - Commerce/ Accounting
D.A.V Public School
New Delhi, Delhi, India04.2002
Matriculation - General
D.A.V. Public School
New Delhi, Delhi, India04.2000
Skills
- Budgeting and Financial Analysis
- Sales cycle
- Vendor Management and Contract Negotiation
- Strategic Travel and Event Planning
- Mice Group execution and planning
- Project Management
- Operational Efficiency
- Consultative sales skills
- Analytical problem solver
- MS office expertise
- Working knowledge of Delphi, Opera, SAP and Envision software
- Team Leadership
- Stakeholder Engagement and Workforce planning
Interests
Management of various events like College fest at Graduation level. Management of various events at work place.
Personal Information
- Father's Name: Mr. Vijay Mahajan
- Notice Period: Four weeks
- Date of Birth: 07/31/84
- Marital Status: Married
Accomplishments
CEO Award for Event Sales Team Leadership
- Led the event sales team to grow event revenue, and received the company CEO award for the team in 2016.
Profitability Improvement
- Achieved a remarkable 30% increase in profitability through effective budgeting and operational efficiency.
Languages
- English
- Hindi
- Punjabi
Certification
- Worked with The Oberoi Hotel as a trainee for six months from 2004-2005 in all operational departments of the hotel for future exposure.
Timeline
Cluster Head - Mice, Events and Operations
The Oberoi and Trident Gurgaon
08.2023 - Current
Director of Catering Sales
Four Seasons Hotel
11.2022 - 07.2023
Director of Sales – Mice, Events and Planning
Hyatt Hotels Corporation
02.2019 - 11.2022
Banquet Sales and Planning Manager
The Claridges
10.2018 - 01.2019
Cluster Manager Banquet Sales and Planning
The Oberoi and Trident Gurgaon
10.2015 - 10.2018
Room Sales, Catering and Events Planning Manager
Hyatt Hotels Corporation
12.2012 - 10.2015
Assistant Manager Banquet Sales and Planning
Radisson Blu Plaza Delhi
06.2010 - 11.2012
Event planner and consultant
Elixir De Events
01.2010 - 06.2010
Banquet Sales and Planning Representative
The Oberoi Hotel New Delhi
03.2007 - 01.2010
Butler Service Associate
Taj Palace Hotel
07.2006 - 03.2007
Bachelor of Science - Hotel and Hospitality Management
Institute of Hotel Management
Diploma - Aviation and Hospitality Management
Air Hostess Academy
Higher Secondary - Commerce/ Accounting
D.A.V Public School
Matriculation - General
D.A.V. Public School
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