

● Expertise comprises more than 18 years of industry experience in pre-sales, solutioning, driving and
institutionalizing projects, programs and team of skilled professionals in IT software, automation and cognitive
arena.
● Enterprise Business understanding of Intelligent Process Automation, Analytics, Shared Services,
Insurance/Reinsurance, Risk Assessment and Data Modeling, Telecom and Manufacturing etc.
● Current role in Concentrix as Director, Application Development for Robotics Process automation (ex.
uiPath, BluePrism, Automation Anywhere, Pega-OpenSpan etc.) and conversational AI/ML (ex. IBM Watson,
AWS Lex etc.), role objective is to strategize, enable and penetrate(pre-sales) right technology product and
solution to deliver unique value proposition to CNX customers and achieve competitive advantage.
● Working closely on new or existing logos on pre-sales, consulting and solutioning in defining and meeting their
transformation objectives.
● Prior to this role in more than 9-years voyage in HP(i), institutionalized and lead delivery and support of multiple
technical streams cut across application development, desktop automation, Big Data (HADOOP, Vertica and
Autonomy) and Visualization (Qlikview, Tableau) and Building Analytical Solutions and Robotics Process
Automation.
● Prior to joining HP, was leading IT team for Swiss Reinsurance COE-Catastrophe Modeling within GENPACT.
The responsibilities along with team management were, to automate and integrate multiple systems involved in
Risk modeling to enable business underwriters aiding in estimating losses and quoting premium to their
customers and portfolio management.
● Prior to GENPACT, worked as software developer in ISOFT InfoTech and Airtel-Bharti.
▪ Being RPA Practice lead, constantly focused on strategic investment in technology,
people and collateral to institutionalize Robotics Process Automation and AI/ML
based transformation in Concentrix.
▪ In alignment with Concentrix vision to be the greatest customer engagement
service company in the world, Role objective is to equip and make right product
assets available to deliver unique value proposition to CNX customers and achieve
competitive advantage.
▪ In IPA and CI space, our go-to market strategy is to have strong collaboration and
partnership with product partners, complementing our strength to deliver best deal
to our customer.
● Role is to convene leaders across Business and functions to strategize on
capitalizing disruptive technologies, emerging trends and capabilities to drive
value and innovation.
● Robotics - Our Robots (VDI) perform assigned operational job on behalf of a
process agent.
● RPA team charter includes,
✔ Tools Assessment & Selection
✔ Manage Licenses & Support Agreement
✔ Platform Readiness & Maintenance
✔ Building DNA- Capability & Knowledge on Robotics
✔ IT Engagement
✔ Execution & Program Management
● Institutionalized Solution Framework, with credits of 6 Analytical Solutions
successfully rolled out. [Framework Analytics as a Service (WIP)] –
- Lead development, implementation and adoption of GA Internal
Solutions like “OpMiner” (Sentiment Analysis) solution: Cloud – WPF
based solution using R and WPF.
- Chanakya (Knowledge Management) solution using Silverlight and HP
Autonomy.
● Strategic Capability development for the team in Big Data and High-End
Visualization. (Learn, Work, Share and Deal Model). Comprehensive and to the
point valuation of alternate 3rd party service providers in the areas of advance
visualization and analytics.
● Optimized, Integrated and Automated E2E solution for GBS Transformation
processes which comprise of Opportunity management, Transition process
(from deal pursuit to Go-Live), Program updates and review, KPI reporting.
● Institutionalized OPTIMIS (Optimum MIS) Solution for GBS, using three tier
architecture of .Net, SQL Server-2008 and Qlikview reporting. The solution ties
all aspects of headcount management ( related to new job opportunities, hiring
decision until actual hiring, efficiency, attrition and backfill etc.), performance
management (KPI, Business Metrics, Process Effectiveness) and Financial
Management (Budget, Cost and Billing etc.)
● Lead & managed the automation projects and driven the complete SDLC cycle.
● Successful rollout of Market Intelligence Qualitative web portal for EMEA MI
Research team for across business units and verticals. This Portal was further
recommended for HP wide Circle award.
● Total Business Impact (Productivity Gain): >$ 2 M (FY08) and >$ 1.6M (YTD
3Q - FY09) + Project Billing (Revenue): > $ 100K (FY09) + ROI: > 81%
(FY09).
● Lead Catastrophe IT Team- Managed end to end software, server and system
needs of Catastrophe team.
● Developed numerous compilation tools to generate output from Risk Models for
various types of underwriting requirements to quote premium(based on vendor
models primarily Risklink-RMS and Catrader-AIR)
● Web Developer (ASP/JSP), Oracle8i DB Administration, Conceptualized and
developed web based solution for Touchtel Customer Care/Call Center to have
one point source for end to end customer related information.
● Analyzed reporting requirement from Sales/Marketing/Quality and senior
management and designed web based MIS Solution for North Region; Project
got COE Award-2003 and further implemented in all regions in India.
● Software development, Database designing and implementation in Microsoft
technology and Seagate Crystal Reporting. Automated Asia’s #1 Silver Item
manufacturing unit.
RPA Robots using uiPath, BluePrism, Automation Anywhere, Pega-OpenSpan and LEO-Kryon System etc ● Chat-Bot and Email-Bot using Best in class Conversational Artificial Intelligence and Machine Learning techniques ex IBM Watson, AWS Lex etc) ● Amplify automation benefit with supporting tools like BPM, Real Time Process Analytics, ABBYY-Flex etc ● Big data solutions using HP Vertica, Autonomy and HADOOP (Single/multimode setup with eco system tools like PIG, HIVE, SCOOP and FLUME) ● GLA Certified Internal Trainer for HP-Vertica and HADOOP – Big Data Analytics
● Y’: 2008 - PMP (Project Management Professional) certified from Project Management Institute, Global Operations Center –USA ● Y’: 2007 - Green Belt - Quality Six Sigma - CDFSS (Commercial Design for Six Sigma) Certification. ● Y’: 2006 - Risk Management course from IIA (Insurance Institute of America). ● Y’: 2005 - AIT (Associate in Information Technology) Certification Exam conducted by AICPCU-Insurance Institute of America. ● Y’ : 2003 – MCP ( Microsoft Certified Professional) in VB6.0 Desktop Solution
● Y’ 2021 – “ RTA BOT solution was Hackathon Winner under the category "The Most Innovative Solution" in the first ever International WFM Hackathon contest conducted in April 2021 conducted by Global Work Force Management – Verint’s International Work Force Management under my Leadership Guidance. ( Globally 100s of Work Force Management hackers have participated in 2 days of hackathon in taking the DEEP DRIVE into the real organizations and Industry Problem area and solutions for the Business Problems.)
● Y’ 2021 - Best Innovation Solution awarded for RTA Bot by Concentrix ISGS (Information System & Global Security team-Dec 2021
● Y’ 2021 - Spotlight Nominee awarded by Rick Rosso (EVP Global Sales & Account Management for exceptional work. (June 2021)
● Y’ 2020 - Automation Anywhere Vendor awarded "Disruptive Partner of the Year award for the rapport build with them.
● Y’ 2019 - Uipath awarded our team 2019 Excellence award for Fast and Efficient scaling of Business.
● Y’ 2018 – “Concentrix Innovation Award”, RPA/AI – FY18 Yearly award from Concentrix’s CEO.
● Y’ 2014 – “OpMiner – Sentiment Analysis Solution”, Global Analytics – Fy14 Yearly Innovation Award.
● Y’ 2014 – “Chanakya – Knowledge Management Solution”, Platform Services – Fy14 Yearly Innovation Award.
● Y’ 2011 – “GBS Top Talent Program”, Selected for Global Business Services Next Leadership program.
● Y’ 2010 – “Shooting Star Program”, Selected for Global Business Services Next Leadership program.
● Y’ 2008 – “Marketing Intelligence-Web Portal”, Qualified for HP Circle award and highly recognized by senior management by EMEA Market Research.
● Y’ 2007 – “Best Green Belt -Quality Six Sigma-CDFSS Project in Insurance vertical -2007” and “in the Insurance COE-2007”, GENPACT, Bangalore
● Y’ 2006 – “Best Quality LEAN Ace Project in Quality Process World Cup -2006”, GENPACT, Bangalore
● Y’ 2003 – “InfoTouch- Best Web Solution – CEO Award 2003”, Bharti Airtel Ltd.(Touchtel) , New Delhi
● Y’ 2001 – “Best Employee of the Year-2001” – ISOFT Infotech, New Delhi
● Y’ 1999 - Ranked #1, in Inter-college event “Test Your C-Programming skills”.
● Y’ 1998 – College nominated me for Mathematical Training and Talent Search Program (M.T.T.S.-1998) Conducted by National Board of Higher Mathematics (N.B.H.M), IIT Chennai.