Visheshank
Meerut
Summary
Customer service-oriented professional with 3 years of experience in retail and human resources. Skilled in customer support, sales, and team collaboration. Adept at handling cash transactions and maintaining inventory. Proven ability to enhance customer satisfaction and streamline HR processes.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
The TJX Companies
Cambridge
09.2023 - 05.2024
- Outstanding customer service by assisting with product selection and responding to inquiries and complaints
- Eciently operated cash registers, processed transactions, and kept accurate cash drawer balances
- Restocked, arranged displays, and conducted inventory checks to keep the store organised
- Additional items were promoted to increase sales and satisfy expectations
- Collaborated with team members to reach store objectives and took part in training sessions
- Implemented loss prevention measures to reduce theft and protect merchandise
- Developed extensive product knowledge to provide personalised buying recommendations.
HR Intern
SalesEra
London
08.2023 - 02.2024
- Assisted in recruiting potential employees through job boards, social media, and other resources
- Conducted resume screening and initial online interviews to identify suitable candidates
- Coordinated interviews between candidates and hiring managers, and prepared interview materials
- Maintained accurate applicant and job opening databases, and supported the creation of oer letters and contracts
- Facilitated new hire onboarding and organized orientation sessions
- Managed the company's applicant tracking system (ATS) for data accuracy and compliance
- Collaborated with HR team members to implement recruitment strategies and assist with various HR tasks.
Clerical Marker/Administrator
Cambridge University Press and Assessment
Cambridge
05.2023 - 08.2023
- Accurately assessed and graded student responses according to predefined marking schemes
- Completed grading assignments by deadlines, ensuring timely assessment completion
- Provided constructive feedback, highlighting areas of excellence and improvement
- Communicated with professors or exam coordinators for clarification and questions
- Maintained grading standards and participated in calibration sessions for consistency among markers.
Trainee Manager
EXULTANT LIMITED
Cambridge
04.2021 - 03.2023
- Estimated future sales using past data and trends to make informed decisions about personnel, inventory, and operations
- Scheduled employee shifts to ensure adequate stang while balancing labor costs
- Maintained store cleanliness and equipment functionality
- Promoted a positive workplace through eective leadership and communication
- Controlled costs by analyzing expenses, optimizing supply purchases, managing inventory, and minimizing waste to increase profit margins.
Education
MSc. International Business - FinanceLeadershipInternational MarketingSupply Chain Strategy
Anglia Ruskin University
07.2023
Bachelor of Arts - EconomicsEnglishPolitical Science
Ch. Charan Singh University
06.2020
Skills
- Human Resources
- Staffing
- Recruiting
- Interviewing
- Onboarding
- MS Office proficiency
- Team Collaboration
- Customer Support
- Inventory Control
- Administration
- Communication
- Leadership
- Quality Control
- Customer service
- Photography (Adobe Lightroom/ Photoshop)
Languages
- English
- Hindi
Volunteer Experience
- JOLLY GREEN SHERPAS, Creamfields Festival, Chelmsford & Manchester, 05/01/22, 08/01/22, Sold wheelbarrows to festival attendees, Participated in a top two teams competition
- OXFAM CHARITY, Cambridge, Store Assistant, Inventory management, Till management, Handling customers, Managing day-to-day activities of the store, Assisting the manager with ordering
Timeline
Customer Service Associate
The TJX Companies
09.2023 - 05.2024
HR Intern
SalesEra
08.2023 - 02.2024
Clerical Marker/Administrator
Cambridge University Press and Assessment
05.2023 - 08.2023
Trainee Manager
EXULTANT LIMITED
04.2021 - 03.2023
MSc. International Business - FinanceLeadershipInternational MarketingSupply Chain Strategy
Anglia Ruskin University
Bachelor of Arts - EconomicsEnglishPolitical Science
Ch. Charan Singh University
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