Visheshwar Bhardwaj

Noida

Summary

Dedicated Senior Analyst with strong skills in complaint resolution and risk management. Experience includes managing complex financial operations and driving process improvements to enhance customer satisfaction and operational efficiency.

Overview

years of professional experience

Work History

Senior Analyst

Barclays Global Service Centre

Noida, UP

04.2018 - Current

Led investigation and resolution of customer complaints for Barclay Card US, ensuring accuracy in payments, balance transfers, and refunds.
Managed end-to-end processing of rejected payments and ACH transfers.
Handled general ledger adjustments, reconciliations, and onshore escalations.
Consistently recognized with the Barclays Values Recognition Award.
Executed two lean projects, saving 11 FTEs in UK operations.
Spearheaded migration & training for UK PPI Cheque process, achieving top performance ratings.

Senior Executive

EXL Service.com (I) Pvt. Ltd.

Noida, UP

02.2006 - 03.2015

Supported top-tier US & UK clients (Travelers Insurance, British Gas) in the Property & Casualty Insurance and Utility sectors.
Processed billing, policy modifications, and client queries with accuracy.
Initiated cost-saving projects and streamlined operations to minimize leakages.
Honored with Star Performer Award for outstanding contributions.
Spearheaded Project Waiver, reducing revenue leakage by $1.5M.

Education

MBA - HR

Symbiosis

Pune

2008

B.Com -

Delhi University

2001

Skills

Financial Operations & Reporting
Risk, Control & Compliance
SOPs Designed and Reviews
Complaint Resolution,Remediation & Customer Satisfaction
General Ledger Reconciliation
Lean Projects & Process Optimization
Leadership, Training & Team Development

SAP/TSYS
BACS/ACH Transfers
Performance Metrics & Reporting
Client Facilitation & Stakeholder Management
Administration & Client Operation
HR & Employee Relations
KYC,AML,CDD,EDD,PEP,SAR & Case Investigation

Hobbies and Interests

Travel
Music
Continuous Learning

Accomplishments

Star Performers Awards for outstanding Contribution in EXL Services
Recognised under Values Recognition Programme in Barclays for great show of Excellence and Service values

Timeline