Summary
Overview
Work History
Education
Skills
Timeline
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Vishlesh Godhani

Mumbai

Summary

Customer Support Engineer and Implementation Specialist with over 4.5 years of experience in delivering client-facing analytics and enterprise dashboard solutions in HRMS/ATS platforms. Proficient in Advanced SQL, Power BI, and data analytics, with a strong focus on data accuracy and efficiency, achieving significant improvements in reporting time and accuracy. Known for collaborative problem-solving and delivering actionable insights, seeking to leverage expertise in a forward-thinking organization.

Overview

5
5
years of professional experience

Work History

Customer Support Engineer (Business Analyst)

RippleHire
02.2023 - Current
  • Delivered client-facing analytics support by building 50+ custom Power BI and SQL reports to track hiring performance.
  • Wrote complex SQL queries (joins, subqueries, aggregations ,CTE) to extract and transform data from ATS databases for ad hoc and scheduled reporting.
  • Identified and resolved discrepancies in recruitment data by performing SQL-based root cause analysis, improving reporting accuracy by 35%.
  • Developed reusable SQL scripts for reporting templates and client-specific insights, reducing report delivery time by 40%.
  • Validated API responses using Postman and cross-checked results with SQL output, ensuring data sync integrity across systems (e.g., Oracle, Darwinbox).
  • Created dynamic DAX measures in Power BI for advanced insights like time-to-hire trends, source effectiveness, and recruiter efficiency.
  • Maintained 98% SLA adherence by proactively monitoring key dashboards and addressing data quality alerts using SQL.
  • Streamlined support ticket management through Jira, reducing resolution times and significantly improving SLA compliance.

Implementation Specialist

Neeyamo
12.2020 - 02.2023
  • Led end-to-end product implementation for Neeyamo’s HR analytics dashboard tool, successfully migrating reports and dashboards for 10 enterprise clients.
  • Collaborated with cross-functional teams and clients to understand reporting needs and translated them into custom dashboards and automated reports.
  • Created scalable, data-driven visualizations that provided insights into key HR metrics such as headcount, attrition, payroll, and time tracking.
  • Managed client escalations with a customer-centric approach, ensuring timely resolution and proactive communication.
  • Documented detailed Business Requirement Documents (BRDs) and coordinated with product and development teams for dashboard customization and enhancements.
  • Maintained 98% SLA adherence, consistently delivering high-quality support, issue resolution, and client satisfaction throughout the implementation lifecycle.


Education

BE - Computer Science

Nagpur University
05.2019

Skills

  • Postman
  • Advanced SQL
  • Excel
  • Client communication
  • PowerBI
  • Data Analytics
  • BRD Creation
  • Product Implementation
  • SLA & Escalation Management
  • Power BI (Desktop & Service)
  • Testing & UAT
  • Azure Cloud

Timeline

Customer Support Engineer (Business Analyst)

RippleHire
02.2023 - Current

Implementation Specialist

Neeyamo
12.2020 - 02.2023

BE - Computer Science

Nagpur University

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Vishlesh Godhani