Vishlesha Gathe
Pune
Summary
Results-driven Customer Success Associate with over two years of experience in client engagement, onboarding, and product adoption in the SaaS industry. Skilled in building strong client relationships through effective training and technical support, leveraging a background in computer engineering to drive business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Success Associate
Sell.Do
Pune
10.2023 - 10.2025
- Manage end-to-end customer success operations, ensuring smooth problem solving ability with client-first approach, and onboarding and product adoption. Client facing role.
- Built and maintained strong client relationships, enhancing retention and supporting integration processes.
- Collaborated with cross-functional teams (Product, Sales, Support) to resolve client issues efficiently.
- Facilitated clients' use of CRM insights to improve operational efficiency.
- Analyzed customer usage patterns, providing insights that improved product adoption and enhanced user experience.
- Utilized Sell.Do CRM, Freshdesk, Zoho Desk, and Jira for ticket handling, issue tracking, and customer support workflows.
- Worked with technical teams to troubleshoot issues, validate APIs using Postman, and provide effective solutions.
- Contributed to process improvements and best practices within the Customer Success team.
Web Development Intern
Code Infosystem Pvt. Limit
Chandpur
01.2022 - 03.2022
- Assisted in developing and maintaining responsive web pages using HTML, CSS, and JavaScript.
- Collaborated with senior developers to gather requirements and deliver features on schedule.
- Executed debugging, testing, and basic backend integration tasks to enhance web functionality.
- Acquired hands-on experience with web development lifecycle and coding standards, ensuring quality adherence.
Education
Bachelor of Science - Computer Engineering
Indira College of Engineering And Management
Pune 05-2023
Skills
- Customer Relationship Management (CRM)
- CRM software expertise
- CRM tools
- Product Training & Support
- Client Relations & Retention
- Upselling strategies
- Strategic Communication
- Problem Resolution
- Problem Solving
- Jira
- Postman
- Team collaboration
- Critical thinking
- Verbal communication
- Relationship building
- Client relationship building
Certification
Email Etiquette: Write More Effective Emails at Work - Sell.Do
Accomplishments
- Finalist - I-2-E Competition, SPPU
- Publication - Image Forgery Detection using Deep Learning (IJSDR2306044)
- Patent - Med-Query
Personal Information
- Date of Birth: 10/10/98
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Languages
- English, Bilingual or Proficient
- Hindi, Bilingual or Proficient
- Marathi, Bilingual or Proficient
Industry Knowledge
- Customer Success & Support
- Client Services & Help Desk Support
- Strategic Thinking & Management
- Training & Presentations
- Web Development & Digital Marketing
Timeline
Customer Success Associate
Sell.Do
10.2023 - 10.2025
Web Development Intern
Code Infosystem Pvt. Limit
01.2022 - 03.2022
Bachelor of Science - Computer Engineering
Indira College of Engineering And Management