Vishnavi Rajan
Customer Success Manager
Bangalore,
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Customer Success Manager
Hudini
Banglore
2021.12 - Current
- Help in defining project scope, goals and deliverables
- Conducting scrum calls
- Defining tasks and required recourses
- Creating a schedule and project timeline
- Support and direct team
- Present to stakeholders reports on progress as well as problems and solutions
- Develop and manage client portfolios
- Improve onboarding processes
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn
Customer Success Specialist
Verticurl Marketing Pvt Ltd
2019.12 - 2021.12
- Customer Advocacy
- Generating reports based on Marketing activities
- Conducting Business review
- Upselling
- Periodic Health Check
Customer Success Executive
Payoda Technologies
2018.03 - 2019.12
- Pre-Sales activities
- Post Sales activities
- Customer Onboarding
- Training and Support
- Renewals
- Conducting QBR
- Up selling and Cross selling
Education
Master’s in International Business -
GRD College of Science
2015.04 - 2017.04
B. Com E-commerce -
PSGR Krishnammal College For Women
2012.01 - 2015.01
Skills
Positive Attitude
Project Planning and Time management
Decision MakingLeadership Qualities
Team WorkTimeline
Customer Success Manager
Hudini
2021.12 - Current
Customer Success Specialist
Verticurl Marketing Pvt Ltd
2019.12 - 2021.12
Customer Success Executive
Payoda Technologies
2018.03 - 2019.12
Master’s in International Business -
GRD College of Science
2015.04 - 2017.04
B. Com E-commerce -
PSGR Krishnammal College For Women
2012.01 - 2015.01