Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Customer Success Manager
Hudini
Banglore
12.2021 - Current
Help in defining project scope, goals and deliverables
Conducting scrum calls
Defining tasks and required recourses
Creating a schedule and project timeline
Support and direct team
Present to stakeholders reports on progress as well as problems and solutions
Develop and manage client portfolios
Improve onboarding processes
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Customer Service Call Center Manager/Customer Success Manager at Package ConciergeCustomer Service Call Center Manager/Customer Success Manager at Package Concierge