Vishnu Adavakkad
Palakkad
Summary
Lead sales associate with proven expertise in sales management and customer service. Extensive experience in coordinating sales teams and supporting upper management. Strong knowledge of inventory procedures and sales principles, driving organizational success through goal-oriented teamwork.
Overview
7
7
years of professional experience
Work History
Senior Sales Consultant
The White teak Company
Coimbatore
09.2024 - 02.2025
- Delivered exceptional customer service in high-end showroom, guiding clients through luxury lighting selection.
- Achieved and exceeded monthly and quarterly sales targets through consultative selling and upselling techniques.
- Provided comprehensive product knowledge, covering technical specifications and installation guidance for décor collections.
- Collaborated with architects, interior designers, and contractors to support residential and commercial projects.
- Managed all client interactions from initial walk-in to post-sale service, ensuring satisfaction and loyalty.
- Maintained high visual merchandising standards to reflect brand's premium image in showroom environment.
- Trained and mentored junior sales staff, enhancing team performance and development.
- Handled inventory checks and order processing, coordinating with logistics teams for timely deliveries.
Senior Customer Service Representative
Grand Hypermarket
Doha
06.2022 - 07.2024
- Provided timely assistance with product selection and pricing to enhance customer experience.
- Maintained high levels of customer service satisfaction through effective communication.
- Answered phone calls promptly while delivering exceptional customer service skills.
- Ensured compliance with company policies regarding safety, security, and cleanliness standards.
- Processed customer payments accurately through proficient operation of POS system.
- Created inviting atmosphere by upholding cleanliness throughout the store area.
- Tracked daily sales totals and prepared reports for management review.
- Assisted in training new employees on retail processes and procedures.
Customer Service Representative
Amazon Development centre
Coimbatore
07.2018 - 05.2022
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Implemented innovative methods for streamlining the customer service process.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Mentored junior team members and managed employee relationships.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
Education
Bachelor of Technology - Mechanical Engineering
Calicut University
Kerala04-2018
High School Diploma -
Bappuji English Medium School
Parli, Kerala03-2014
Skills
- Consultative selling and product knowledge
- Visual merchandising and sales tracking
- Client relationship management
- Customer loyalty strategies
- Call center operations
- Typing proficiency (60-80 wpm)
- Customer service excellence
- CRM software expertise
- Sales techniques and follow-up
- Conflict resolution and complaint handling
- Process improvement strategies
- Effective communication skills
- Customer satisfaction monitoring
- Training and mentoring programs
- Customer retention strategies
- Presentation skills and delivery
- Live chat and email support
- Issue escalation management
- Upselling techniques and strategies
- Team leadership and collaboration
- Time management skills
- Salesforce proficiency and analysis
- Sales pipeline management
Timeline
Senior Sales Consultant
The White teak Company
09.2024 - 02.2025
Senior Customer Service Representative
Grand Hypermarket
06.2022 - 07.2024
Customer Service Representative
Amazon Development centre
07.2018 - 05.2022
Bachelor of Technology - Mechanical Engineering
Calicut University
High School Diploma -
Bappuji English Medium School
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