Summary
Overview
Work History
Education
Skills
Affiliations
Certifications and Projects
Timeline
Generic

Vishnu AE

Bangalore

Summary

Customer Success Manager with five years of experience at Admiral Solutions, specializing in client onboarding and relationship management. Expertise in CRM systems has led to improved client engagement and retention, achieving business objectives. Skilled in mapping customer journeys and managing escalations, resulting in high satisfaction and valuable client relationships.

Overview

6
6
years of professional experience

Work History

Aspiring Customer Success Manager

Admiral Solutions
New Delhi
12.2019 - 06.2025

Managed customer-facing service operations for UK-based clients over five years.
Led support teams to enhance client satisfaction and strengthen high-value relationships.
Delivered outcomes aligned with business objectives through strategic planning and execution.
Transitioned into Customer Success role, utilizing hands-on CRM training in HubSpot.

Drove $50K upsell opportunities across 10 clients, boosting revenue, and expanding account value.

Reduced churn risk through targeted retention strategies, and improved customer engagement.

Mitigated escalations by enhancing communication and resolution processes.

Increased product adoption by leveraging customer insights and feedback.
Applied strong understanding of customer success methodologies to improve client engagement.
Developed foundational knowledge of SaaS products and effective client onboarding practices.

Education

Bachelor of Science - Civil Engineering

SRM University
Chennai, Potheri
07-2017

Skills

  • Customer success management
  • Client onboarding and engagement
  • Relationship building and retention
  • SaaS product expertise
  • Customer journey mapping
  • CRM tools proficiency
  • Metrics-driven performance
  • Escalation handling and coordination

Affiliations

  • Regularly play Football as part of local teams; passionate about strategy, teamwork, and high performance under pressure.
  • Avid trekker and adventure seeker, highlighting endurance, adaptability, and a love for challenges.
  • Enjoy regular swimming for fitness and focus.
  • Enthusiastic about discovering new places and cultures, reflecting curiosity and open-mindedness.

Certifications and Projects

HubSpot Academy – Customer Success Certification (June 2025), Portfolio Project: SaaS Onboarding Plan (June 2025)

  • Developed a sample onboarding and adoption plan for Trello users
  • Included user journey map, onboarding email flows, and client check-in templates

Timeline

Aspiring Customer Success Manager

Admiral Solutions
12.2019 - 06.2025

Bachelor of Science - Civil Engineering

SRM University

Similar Profiles

CREATE PROFILE
Vishnu AE