Summary
Overview
Work History
Education
Skills
Languages
Timeline
Volunteer
Vishnu Anithakumari udayakumar

Vishnu Anithakumari udayakumar

Al ain,United aran Emirates

Summary

Dear Hiring Manager, I am writing to apply for the position of waiter as advertised With my strong passion for hospitality, exceptional customer service skills, and experience in fine dining establishments, I am confident that I would be a valuable addition to your team. I have always been drawn to the elegance and sophistication that five-star hotels offer, and I believe that is the epitome of luxury and excellence. Your impeccable reputation for providing an exceptional dining experience aligns perfectly with my career aspirations, and I am excited about the opportunity to contribute to your esteemed establishment. I have gained valuable experience working as a waiter for the past one year and three months at "AYLA HOTEL" civic center al ain. This experience has equipped me with a deep understanding of delivering exceptional service, anticipating guest needs, and maintaining a warm and welcoming atmosphere. I am adept at providing detailed explanations of menu items, making recommendations based on guest preferences, and ensuring that every interaction is marked by professionalism and attentiveness. In addition to my strong customer service skills, I am also skilled in maintaining a smooth and efficient workflow in a high-pressure environment. I have the ability to multitask effectively, prioritize tasks, and work collaboratively with colleagues to ensure seamless service delivery. I am committed to upholding the highest standards of cleanliness, hygiene, and food safety, adhering to all health and safety regulations. Furthermore, I possess excellent communication and interpersonal skills, which enable me to establish a rapport with guests and create a positive and memorable dining experience. I take pride in my ability to remain calm under pressure, resolve any issues that may arise, and handle difficult situations with diplomacy and professionalism. I am confident that my skills, experience, and passion for delivering outstanding service make me an ideal candidate for the waiter position. I am eager to contribute to your team and help elevate the dining experience for your esteemed guests .

Overview

6
6
years of professional experience

Work History

Senior Waiter

Ayla hotel civic center al ain abudhabi
Al ain , Abudhabi
04.2022 - Current
  • Welcome guests with a warm and professional demeanor.
  • Assist guests in choosing menu items and beverages, offering recommendations and answering questions.
  • Provide attentive and courteous service throughout the meal, ensuring guest satisfaction.
  • Table Setup and Maintenance:
  • Set tables according to established standards, including tableware, utensils, and linens.
  • Continuously monitor and maintain table cleanliness and presentation during service.
  • Order Taking and Delivery:
  • Accurately take guest orders, ensuring special requests and dietary preferences are noted.
  • Coordinate with the kitchen and bar staff to ensure prompt and accurate delivery of food and beverages.
  • Present dishes and beverages with style and precision.
  • Menu Knowledge:
  • Have a thorough understanding of the menu, including ingredients, preparation methods, and wine pairings.
  • Be prepared to describe menu items, suggest alternatives, and accommodate dietary restrictions.
  • Upselling and Recommending:
  • Upsell additional menu items, such as appetizers, desserts, or premium beverages.
  • Offer wine or beverage pairings to enhance the guest's dining experience.
  • Billing and Payment:
  • Prepare accurate bills for guests and process payments efficiently.
  • Handle cash and credit card transactions, adhering to established protocols.
  • Teamwork and Communication:
  • Collaborate with fellow waitstaff, kitchen staff, and management to ensure smooth service operations.
  • Communicate guest feedback and special requests to the appropriate personnel.
  • Cleanliness and Hygiene:
  • Maintain personal hygiene and adhere to uniform and grooming standards.
  • Assist in cleaning and organizing the dining area as needed.

Waiter

Hotel Sea View Palace
Thiruvananthapuram , India
01.2018 - 02.2022
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Managed timing standards in food deliveries to minimise delays.

Education

Bachelor of Science - Bcom

University of kerala
Thiruvananthapuram, India
03.2014

Skills

  • Food hygiene
  • Fine dining experience
  • Menu conceptualisation
  • Customer service
  • Cocktail preparation
  • Food pairing
  • Drinks upselling
  • Wait staff supervision
  • Dining room set-up
  • Table waiting
  • Order taking
  • Complaint handling
  • Allergy and dietary awareness
  • Food running

Languages

Malayalam, Tamil
Native
English
Proficient
C2
Hindi
Proficient
C2

Timeline

Senior Waiter

Ayla hotel civic center al ain abudhabi
04.2022 - Current

Waiter

Hotel Sea View Palace
01.2018 - 02.2022

Bachelor of Science - Bcom

University of kerala
Vishnu Anithakumari udayakumar