Vishnu B
Bengaluru
Summary
Dynamic Senior Process Executive at INFOSYS BPM Limited with a proven track record in customer relationship management, ensuring customer satisfaction, prompt in resolving issues swiftly, demonstrating strong communication with a Client centric approach and skills to drive success in the automation era. Expertise in training and onboarding , new joiners.
Overview
17
17
years of professional experience
Work History
Senior Process Executive
INFOSYS BPM limited
Bengaluru
10.2009 - Current
- Working in order management, MFG vertical, handling EC (Electronic Commerce) orders placed by customers of client Cisco, and ensuring prompt and effective resolutions for the tasks generated by the system.
- Build rapport and excellent relationships with account managers, customer service relationship managers, customers, and receive positive feedback from different stakeholders.
- Organized and undertook training for new joiners, and onboarded them to the process.
- I quickly adopted and adapted to various process transitions and tools from time to time over my long stint in the process.
- Assisted in automating the process through Assist Edge, One Click, Pega and AWB Automation tools.
Executive Customer Support
24/7 Customer Private limited
Bengaluru
10.2008 - 07.2009
- Handled Customer's personal accounts and upselling for client Barclays.
Education
Bachelors of Laws (LLB) -
Seshadripuram Law College
Bangaluru12-2015
Bachelor of Commerce - Finance
Sree Cauvery Management College
Bengaluru06-2008
Skills
- Excellent verbal and written communication skills in the English language
- Effective communication
- Customer relationship management
- Interpersonal skills
- Adaptability and adoptability
Computing skills
Proficient in Windows XP, Windows 7, and Windows 10
MS Office (basics)
Working knowledge of CRM (Customer Relationship Management), ERP, Oracle 11i, R12, and Pega (Automation Tool)
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Kannada
Upper Intermediate (B2)
B2
Malayalam
Elementary (A2)
A2
Tamil
Elementary (A2)
A2
Personal Details
Name: Vishnu B
Date of birth: 03-18-1987
Age: 38 years
Sex: Male
Marital status: Unmarried
PAN:AHZPV6965F
Aadhaar:862154159607
Disability status
Nature of disability: visually impaired
Percentage of disability: 60% certified by an authorized medical authority as per the RPWD Act 2016
Timeline
Senior Process Executive
INFOSYS BPM limited
10.2009 - Current
Executive Customer Support
24/7 Customer Private limited
10.2008 - 07.2009
Bachelors of Laws (LLB) -
Seshadripuram Law College
Bachelor of Commerce - Finance
Sree Cauvery Management College
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