Solutions Architect specializing in telecommunications, multimedia, and contact center solutions. Focus on delivering innovative systems for the banking sector. Extensive expertise in designing real-time communication platforms like WebRTC and VoIP, and integrating multimedia capabilities to enhance customer interaction. Excel in optimizing contact center architectures for scalability and efficiency. Primary goal is to develop secure and compliant solutions that support critical banking operations such as eKYC, customer onboarding, and seamless customer support. Ensure successful integration of advanced technologies into existing infrastructures through effective collaboration with cross-functional teams. Strong foundation in these domains. Aim to create impactful solutions that improve operational efficiency, drive innovation, and elevate customer experiences.
Recognized for outstanding achievements and awarded the prestigious Customer Wow Award from Adani Electricity within my organization
Even though I work as an Associate Solutions Architect, I also dedicate my personal time to my passion for music. As an artist, music producer, and multi-instrumentalist, I create and compose original music while playing the guitar, piano, and percussion instruments. Balancing both my technical expertise and artistic pursuits has helped me develop a unique blend of creativity, problem-solving, and attention to detail, which I bring into both my professional and personal endeavors.