Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Information
Timeline
Generic

Vishnu Bharadwaj BA

Associate Solutions Architect
Birur

Summary

Solutions Architect specializing in telecommunications, multimedia, and contact center solutions. Focus on delivering innovative systems for the banking sector. Extensive expertise in designing real-time communication platforms like WebRTC and VoIP, and integrating multimedia capabilities to enhance customer interaction. Excel in optimizing contact center architectures for scalability and efficiency. Primary goal is to develop secure and compliant solutions that support critical banking operations such as eKYC, customer onboarding, and seamless customer support. Ensure successful integration of advanced technologies into existing infrastructures through effective collaboration with cross-functional teams. Strong foundation in these domains. Aim to create impactful solutions that improve operational efficiency, drive innovation, and elevate customer experiences.

Overview

3
3
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Associate Solutions Architect

Tetherfi Pvt Ltd
Mangalore
04.2024 - Current
  • Designed and implemented scalable solutions for UOB Singapore and Thailand, optimizing performance and security.
  • Collaborated with cross-functional teams, including developers, testers, and business analysts, to drive successful project delivery.
  • Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
  • Managed project timelines effectively while juggling multiple priorities, consistently meeting deadlines without compromising quality.

Product Implementation & Support Specialist

Tetherfi Pvt Ltd
03.2022 - 03.2024
  • Spearheaded and executed comprehensive solutions upgrades and change requests, wearing multiple hats as an implementation engineer, project coordinator, and developer
  • This multifaceted approach not only ensured seamless project execution but also earned me the prestigious Customer Wow Award from Adani Electricity
  • Demonstrated expertise in implementing a wide array of contact center-related products, including webRTC, database systems, design enhancements, web applications, IVR, and Chatbots
  • These efforts significantly contributed to the exponential growth of our customer companies
  • Pioneered the implementation of a video contact center for our clients, resulting in a substantial increase in customer interaction and engagement with our support center
  • Led various transformative projects, including the integration of social media channels into the banking sector's contact centers
  • This innovation facilitated user connectivity with banks through social media platforms, streamlining and simplifying their interactions
  • Resolved critical issues in the production environment with a high level of expertise in log analysis, troubleshooting, and code review
  • This proficiency ensured uninterrupted service delivery and customer satisfaction
  • Recognized for outstanding achievements and awarded the prestigious Customer Wow Award from Adani Electricity within my organization
  • Throughout my career, I've had the privilege of working with an extensive range of sectors and clients, including Adani Electricity, NABIL Bank (Nepal), Bank Rakyat (Malaysia), DHL/DGF (Singapore), and Changi Airport (Singapore)
  • This diverse exposure has enriched my skill set and broadened my experience, allowing me to excel in various complex and dynamic environments

Education

Bachelor's of Engineering - Industrial Engineering And Management

Siddaganga Institute of Technology

Skills

  • SQL

  • Technical architecture

  • Customer satisfaction

  • Improving processes

  • Solution optimization

  • RedHat LINUX

  • Tomcat web server

  • VOIP

  • SIP

  • CTI applications

Certification

Certified MS SQL

Accomplishments

    Recognized for outstanding achievements and awarded the prestigious Customer Wow Award from Adani Electricity within my organization

Additional Information

Even though I work as an Associate Solutions Architect, I also dedicate my personal time to my passion for music. As an artist, music producer, and multi-instrumentalist, I create and compose original music while playing the guitar, piano, and percussion instruments. Balancing both my technical expertise and artistic pursuits has helped me develop a unique blend of creativity, problem-solving, and attention to detail, which I bring into both my professional and personal endeavors.

Timeline

Associate Solutions Architect

Tetherfi Pvt Ltd
04.2024 - Current

Product Implementation & Support Specialist

Tetherfi Pvt Ltd
03.2022 - 03.2024

Bachelor's of Engineering - Industrial Engineering And Management

Siddaganga Institute of Technology
Vishnu Bharadwaj BAAssociate Solutions Architect