Vishnu Bukya
Hyderabad
Summary
Dynamic professional with extensive experience in front desk and operations management at Alt.F Co-working Space. Expert in communication and problem-solving, enhancing client satisfaction and operational efficiency. Successfully streamlined processes, achieving a 50% increase in client retention. Proficient in hospitality management and team building, driving exceptional service delivery. Skilled Front Desk Manager with rich background in hospitality and customer service. Demonstrated strengths in team leadership, communication, and problem-solving skills. Notable for improving customer satisfaction scores through exceptional guest relations and efficient management of front desk operations.
Overview
11
11
years of professional experience
Work History
Front Desk Manager
Alt.F Co-working Space
03.2025 - 09.2025
- Managed Front Desk Operations, ensuring smooth day-to-day functioning and exceptional client service.
- Oversaw facility management, including coordination of maintenance and housekeeping services.
- Assigned and monitored staff work schedules and daily tasks to ensure operational efficiency.
- Managed monthly stock requisitions and ordering for office and facility supplies.
- Handled client onboarding and joining formalities, ensuring all documentation and processes were completed accurately.
- Conducted centre show-rounds for prospective clients, showcasing facilities and services.
- Resolved client escalations promptly and effectively to maintain high satisfaction levels.
- Followed up on payment collections and maintained accurate records of client accounts.
- Coordinated with building management to address and resolve facility-related issues.
- Monitored and coordinated AHU, indoor, and outdoor AC servicing and addressed related technical issues.
Sr. Operation Executive
Isprout Business Centre
11.2024 - 02.2025
- Delivered seamless front desk operations, ensuring a professional and welcoming experience for all clients and visitors.
- Successfully coordinated facility management activities, including housekeeping, maintenance, and vendor services, improving operational efficiency.
- Effectively assigned and supervised staff tasks, resulting in timely completion of daily operational goals.
- Streamlined monthly stock ordering process, ensuring adequate inventory levels while reducing wastage.
- Conducted engaging centre show-rounds for prospective clients, contributing to higher conversion rates.
- Proactively resolved client escalations, improving satisfaction and strengthening client relationships.
Community Manager
IWG (Regus Business Centre)
09.2023 - 08.2024
- Responded to all comments and customer queries within organisational targets.
- Managed administration duties, including updating records, filing bookings and other tasks as required.
- Kept front desk organised, clean and presentable to maintain an excellent first impression for Clients.
- Answered phones politely and professionally, dealing with matters including bookings and general queries.
- Maintained an extensive knowledge of establishment services, availability and layout to efficiently provide information to customers.
- Managed front office phone systems, answering both internal and external calls regarding company queries, complaints and other information.
- Managed reception staff schedules, coordinating based on budgets, busy front desk periods and contracted hours.
Assistant Front Office Manager
Boston Living
Hyderabad
10.2021 - 04.2023
- Company Overview: India's Largest Co-living Community.
- Used exceptional communication and relationship-building skills to develop positive connections with staff and guests.
- Monitored staff performance levels, providing additional training as needed to aid personal and team development.
- Maintained spotlessly clean front-of-house areas, creating positive first impressions in line with premium brand values.
- Resolved complaints quickly and calmly, seeking positive solutions for optimizer guest satisfaction.
- Premium quality fully furnished rooms are available in Hyderabad for both men and women.
- Supervises overall activities in the department.
- Controls expenses of front office department.
- Communicate to management concerned, movement of guests and guest comments.
- Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries.
- Contacted new and existing customers to discuss how their needs could be met with specific products and services.
- India's Largest Co-living Community.
Property Captain
Stanza Living
12.2020 - 03.2021
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Conducted apartment tours for potential tenants and answered any questions.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Identified areas for improvement in property management processes and systems, recommending actions to enhance customer experience and optimism business efficiency.
- Resolved complaints by exchanging merchandise, refunding money and adjusting bills to achieve customer retention.
- Coordinated maintenance plans with operational teams to deliver optimal workplace efficiency.
Senior Operation Executive
Milestone Group of Hotels
03.2016 - 03.2020
- Company Overview: India
- Assessed financial reports and statements to review quarterly and annual performance.
- Answered and directed incoming calls using multi-line telephone system.
- Proactively identified and solved complex problems impacting operations management and business direction.
- Streamlined productivity initiatives through compliance with restaurant protocols.
- Kept track of meetings, deadlines and progress checkpoints using calendars for organizational purposes.
- Coordinated month-end closing processes to ensure completion ahead of aggressive deadlines.
- Posted accounts receivable payments made by cash, cheque or credit card payments.
- India
Customer Associate
Flipkart
12.2014 - 03.2016
- Provide customer service support by responding to phone and email inquiries.
- Communicate the service process to our customers as a viable solution to resolve a product quality issue.
- Respond to customer support tickets and assist with general technical support issues.
Education
Master of Business Administration -
Dhruva Institute of Engineering and Technology
09.2015
B Com - Computers
Chanakya Degree College
08.2013
Skills
- Communication
- Problem solving
- Time management
- Administrative support
- Multitasking
- Professional working proficiency
- Full professional proficiency
- Reception management
- Guest relations
- Hospitality management
- Front desk management
- Documentation and control
- Complaint resolution
- Accounts payable
- Administrative skills
- Customer service
- Accounts receivable
- Credit and collections
- Front-of-house staff coordination
- Team building
- Customer service management
Languages
- English
- Hindi
- Telugu
Timeline
Front Desk Manager
Alt.F Co-working Space
03.2025 - 09.2025
Sr. Operation Executive
Isprout Business Centre
11.2024 - 02.2025
Community Manager
IWG (Regus Business Centre)
09.2023 - 08.2024
Assistant Front Office Manager
Boston Living
10.2021 - 04.2023
Property Captain
Stanza Living
12.2020 - 03.2021
Senior Operation Executive
Milestone Group of Hotels
03.2016 - 03.2020
Customer Associate
Flipkart
12.2014 - 03.2016
Master of Business Administration -
Dhruva Institute of Engineering and Technology
B Com - Computers
Chanakya Degree College
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