Vishnu Chaurasiya
Dehradun
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Consumer Banking Representative
Kotak Mahindra Bank Ltd
02.2022 - Current
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Handled various accounting transactions.
- Calculated fees due, interest and change for customer transactions.
Customer Service Associate
Conneqt Business Solution Ltd
09.2020 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor Of Arts - Psychology
Mahatma Gandhi Kashi Vidyapeeth University
Varanasi08.2015
Diploma In Information System Management - Computer And Information
Star Institute Of Technology And Management
Mughalsarai12.2013
Skills
- Inbound Calls
- Team Cooperation
- Consumer Banking
- Product and Service Sales
- Identity Verification
- Transaction Error Identification
- Account Services
- Information Processing
- Balance Verification and Reconciliation
- Customer Transactions
- Process Monitoring
- Customer Satisfaction
- Customer Inquiries
- Solution Building
- Customer Experience
Languages
English
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)
Timeline
Consumer Banking Representative
Kotak Mahindra Bank Ltd
02.2022 - Current
Customer Service Associate
Conneqt Business Solution Ltd
09.2020 - 01.2022
Bachelor Of Arts - Psychology
Mahatma Gandhi Kashi Vidyapeeth University
Diploma In Information System Management - Computer And Information
Star Institute Of Technology And Management
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