Vishnu Das

• Company Overview: An IT-enabled services (ITES) firm specializing in transcription services for UK-based clients
• Spearheaded the overall business strategy and growth of the organization, aligning operations with company goals and client expectations
• Developed and implemented policies to enhance service delivery, ensuring compliance with industry standards and client requirements
• Maintained and strengthened relationships with UK-based clients by understanding their unique transcription needs and delivering tailored solutions
• Acted as the primary point of contact for key accounts, ensuring exceptional client satisfaction and retention
• Directed day-to-day operations to ensure seamless workflow, accuracy, and timely delivery of transcription projects
• Oversaw the deployment of tools and technologies to improve operational efficiency and data security
• Managed and mentored a diverse team of transcription professionals, fostering a culture of accountability and excellence
• Conducted regular performance evaluations and organized training sessions to enhance team skillsets and productivity
• Implemented stringent quality control measures to ensure transcription accuracy and confidentiality of sensitive client data
• Ensured compliance with UK domain-specific legal and regulatory requirements, including GDPR standards
• Oversaw budgeting, resource allocation, and financial planning to optimize operational costs while maintaining high service quality
• Led cost-reduction initiatives, improving profit margins without compromising client satisfaction
• Facilitated the integration of advanced transcription software and IT tools to streamline operations, reduce turnaround times, and minimize errors
• Delivered high-quality transcription services that consistently met or exceeded client expectations
• Scaled the business to establish a strong foothold in the UK market, contributing to the company's sustained growth over seven years
• Built a reputation for reliability, confidentiality, and operational excellence within the ITES industry
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.

• Company Overview: An ITES firm which offers cost effective solutions to customers and was established in 2013
• I lead and oversee the end-to-end processes of the inventory transcription business. My role focuses on optimizing operational efficiency, ensuring high-quality service delivery, and driving continuous improvement.

Key responsibilities include:

Operational Leadership: Managing daily operations, streamlining workflows, and ensuring timely project completion.
Team Management: Coordinating cross-functional teams, fostering collaboration, and providing training to enhance team performance.
Process Improvement: Identifying bottlenecks and implementing process enhancements to boost productivity and reduce errors.
Quality Assurance: Establishing quality control measures to maintain accuracy and consistency in transcription output.
Client Relations: Building strong client relationships, ensuring satisfaction, and addressing client needs proactively.

Other skills include designing, implementing, and facilitating annual marketing plans for the firm. Developing marketing strategy to ensure client acquisition.

• Inventory Transcription, Report Management, Proof Reading Reports
• Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
• Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
• Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
• Prepared digital files, physical documents and work requests in compliance with company guidelines.
• Managed file archival and information retrievals.

• Made responsible for managing and coordinating processes in the diverse operation of the Operations Department, directly reporting to the Operations Manager.
• Assisting the Project Manager in day to day activities.
• Co-ordinating between site and head office for meeting site requirements
• Responsible for Documentation & Correspondence.
• Coordinated document exchange between departments, contractors, suppliers, and customers.
• Acted in-charge for managing the manpower.
• Preparation of Dredging Reports, Time Sheet & Site Transmittals.
• Attended meetings on the progress of work, co-ordinated drawings with sub contractors - Dredging & Reclamation.
• Weekly Site Inspection.
• Aided in the maintenance of the office filing system & helped in maintaining dredging records and other activities as designated by the concerned in-charge.
• Projects handled: Al Gurm Resort Development (August 2007 - August 2008) of approximate contract value of Dhs 70 million, Coconut Island Development (August 2007 - August 2008), Al Reem Island Development (August 2008 - December 2008), Abu Dhabi Corniche Beach Extension Project/ Jelly Fish Island (May 2009 - November 2011)