VISHNU GOPAL

WORKSHOP CONTROLLER

• Coordinated maintenance and repair actions to keep equipment and systems running at peak performance.
• Collected and reviewed customer feedback for service improvement and followed up on complaints received to verify customer satisfaction.
• Communicated with warranty department to decide outcomes of claims and appropriate compensation, providing claim information and reports for reference.
• Explained amount for expected services, additional works, value added service and provided detailed answers to customer questions.
• Contributed to business growth by confirming that customers were satisfied with service and quality.
• Communicated well with workshop, parts and valeting teams to maintain smooth servicing operations.
• Helped managers plan, organize and coordinate projects within a workshop environment.
• Dealt with customer complaints calmly and professionally, providing effective solutions to maintain strong relationships.
• Thoroughly quality assessed team vehicle work, ensuring employees produced work at high-quality standards.
• Achieved outstanding customer satisfaction through effective team management.

EXTENDED WARRANTY

• Investigated and reported on insurers policy, identifying and recommending areas for improvement.
• Followed internal claims processing procedures to prevent fraudulent payments, guaranteeing high-quality assurance standards.
• Received correspondence from claimants, verified insurance coverage and arranged assistance to meet clients' needs, exceeding performance targets.
• Examined claim evidence against company guidelines and procedures to determine suitable outcomes for submitted claims, informing approval or rejection decisions.
• Retrieved claim records to verify policyholder information and coverage before processing claims.
• Communicated with broking department to decide outcomes of claims and appropriate compensation, providing claim information and reports for reference.
• Formulated and implemented policies governing claim resolution to streamline redress submissions, processing and settlement.
• Scheduled appointments with appraisers and examiners to value submitted claims and calculate appropriate compensations to policyholders.
• Collected evidence through investigations, verified documentation from claim submissions and opened new cases in company systems to initiate claim processing activities.

• Led daily briefings to update previous day's workshop performance, highlighting problems encountered, potential solutions and action to prevent reoccurrence.
• Delivered performance updates, quarterly business reviews and planning meetings.
• Monitored employee progress, offering feedback to management on additional training requirements.
• Proactively went the extra mile to assist customer needs, requests and requirements.
• Skillfully solved complex customer issues regarding faulty items or services, offering smart solutions to maintain satisfaction.
• Promptly answered incoming calls politely and professionally, swiftly following up on enquiries and responding to customer requests..
• Coached, mentored and developed high performing maintenance team to meet agreed objectives in assigned areas.
• Contributed to creation and implementation of best practice maintenance vision, strategy and policies to improve operational performance.
• Conducted regular performance tests and inspections on workshop tools, equipment and machines, ensuring equipment stayed in safe, functional working order.
• Helped managers plan, organism and coordinate projects within a workshop environment.
• Oversaw fleet preventative maintenance programme, ensuring mechanics performed inspections according to garage checklists.
• Managed staff schedules, ensuring even distribution of labour and service requirements to minimize operational disruptions.
• Facilitated communication and collaboration across departments.

• Closely monitored all workshop operations, ensuring all processes, procedures and guidelines were adhered to.
• Ensured vehicles are serviced, maintained and repaired to a high standard and supervises and assists the technicians
• Delivered efficient workshop scheduling to meet customer expectations and achieve loading targets.
• Managed the workflow, organizing and supervising work and technical diagnosis
• Develop improved business processes to provide greater transparency, more accurate reporting and better identification of cost-saving opportunities.
• Prioritized and delegated work to team members to facilitate completion within schedule.
• Collected and reviewed customer feedback for service improvement and followed up on complaints received to verify customer satisfaction.
• Set out and enforced H&S policy to prevent injuries and incidents during workshop operations.
• Coordinated meetings to delegate tasks, communicate workshop priorities and discuss maintenance bookings.
• Controlled workshop management system by scheduling and monitoring projects closely, driving team efficiency.
• Helped customers diagnose concerns by asking questions, conducting in-depth analysis and performance tests.
• Revamped policies and procedures to meet changing needs, as well as improve operational performance, quality and efficiency of workshop.
• Guaranteed 24/7 service cover, responding to emergency callout's overnight and on weekends as needed.

• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Responded to customer requests with friendly, knowledgeable service and support.
• Resolved reported vehicle issues first time, achieving high customer satisfaction rate.
• Inspected customer vehicles for wear, tear and damage from accidents.
• Assessed vehicle maintenance status and completed kilometer-based services, including changing out belts, filling fluids and replacing gaskets.
• Responsibility is to interpret customer concerns for the auto mechanic, so that the mechanic can diagnose and repair problems correctly
• Explained amount for expected services and provided detailed answers to customer questions.
• Documented and scoped actions taken to resolve issues after service calls.
• Recommended additional, useful services to customers, which helped to increase overall sales.
• Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
• Contributed to business growth by confirming that customers were satisfied with service and quality.
• Updated in-house systems with relevant servicing information for accurate, current customer records.
• Assessed required repairs and advised customers of cost and timescale for work completion.
• Explained complex mechanical information clearly to customers for good understanding of required repairs.
• Kept daily administration up-to-date for reliable reference of servicing works performed.
• Prepared servicing invoices and processed payments to maintain balanced department finances.

• Collected evidence through investigations, verified documentation from claim submissions and opened new cases in company systems to initiate claim processing activities.
• Investigated and reported on manufacturer policy, identifying and recommending areas for improvement.
• Formulated and implemented policies governing claim resolution to streamline redress submissions, processing and settlement.
• Examined claim evidence against manufacturer guidelines and procedures to determine suitable outcomes for submitted claims, informing approval or rejection decisions.
• Assisted colleagues in investigating and troubleshooting problem claims, using expert knowledge to find and fix problems.
• Scheduled appointments with appraisers and examiners to value submitted claims and calculate appropriate compensations to policyholders.
• Retrieved claim records to verify policyholder information and coverage before processing claims.
• Followed internal claims processing procedures to prevent fraudulent payments, guaranteeing high-quality assurance standards.
• Gathered, recorded, and distributed complete documentary evidence.
• Evaluated claims data and market trends for improved customer understanding.
• Achieved positive claim outcomes through careful case management.
• Provided data science teams with in-depth claim analyses for enhanced modelling.
• Recorded detailed, accurate claim particulars for reliable case notes.
• Obtained clear photographic evidence to support customer claims.
• Achieved positive claim outcomes through careful case management.

• Keeps equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, general checkup, periodic maintenance, tire rotation and changes, wheel balancing, replacing filters.
• Maintained clean, tidy working areas for optimum health and safety within build areas.