vishnu haridas
Program Manager
Bengaluru
Overview
11
11
years of professional experience
4
4
Languages
Work History
Retail Store Manager
Apple
05.2022 - 01.2024
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
Store Manager
SK Group
05.2020 - 01.2022
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Program Manager
Ola
03.2016 - 04.2020
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Increased customer satisfaction through effective communication of program goals and expectations.
Outlet Manager
Advanced Retail
05.2013 - 11.2015
Education
Diploma - Data Science
Upgrad
Bengaluru, India 04.2001 -
Bachelor of Science - Hotel Management And Tourism Development
Punjab Technical University
Munnar 04.2001 -
Skills
Compliance Enforcement
Operations Management
Supply Chain Management
Project Management
Cost Management
Systems Optimization
Timeline
Retail Store Manager
Apple
05.2022 - 01.2024
Store Manager
SK Group
05.2020 - 01.2022
Program Manager
Ola
03.2016 - 04.2020
Outlet Manager
Advanced Retail
05.2013 - 11.2015
Diploma - Data Science
Upgrad
04.2001 -
Bachelor of Science - Hotel Management And Tourism Development
Punjab Technical University
04.2001 -