Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Hobbies and Interests
Personal Information
Timeline
Generic

Vishnu J

Raichur

Summary

Software product support engineer with 6+ years of experience. Currently works as a part of product support team that handles System configuration, B2B support and handling incidents with respect to existing systems. Successful in meeting new technical challenges and finding out solutions to meet the business requirements by interacting with the client and stakeholders. Quick Learner and adaptable to new technologies in a short span and implement them in real time projects ensuring quality and productivity.

Overview

6
6
years of professional experience

Work History

Senior Engineer

PINELABS
Bangalore
05.2024 - Current
  • Monitoring the Health checks of internal dashboards
  • Monitoring the success rate, infra alerts in Grafana and NewRelic.
  • Testing APIs to ensure they meet functionality, performance
  • Issues handling in Jira
  • Collaborate with DevOps/SRE teams to triage and resolve incidents.
  • Fetching logs in Kibana and analyzing the issues.
  • Monitoring and Troubleshooting: Monitoring API performance and troubleshooting any issues that arise.
  • Managed downtime communications by proactively notifying merchants via email, enhancing user experience and maintaining service reliability

Senior Technical support

LendingKart
Bangalore
02.2024 - 04.2024
  • Monitor system alerts and promptly communicate with DevOps for necessary actions.
  • Identify and report errors across applications, ensuring timely resolution by developers.
  • Manage incident handling, focusing on merchant SR, Acquirer SR and transaction workflows.

Production Support Engineer

Slice
02.2022 - 02.2024
  • Work closely with other operational and support groups and Create increase synergies.
  • Troubleshooting, resolving, escalating issues and working with applicable teams to close issues.
  • Worked on AWS monitoring tools like like, CloudWatch & Codebuild.
  • Working on the API testing (Get, Put and Post).
  • Giving technical support for UPI related issues.
  • Debugging the Transaction level issues.
  • Writing the SQL queries to fetch the data from database.
  • Having hands-on experience in data analytics tools like AWS Athena, Kibana.
  • Using of Monitoring tools like Grafana, Periscope, Amplitude and internal analytics dashboards is a part of my daily work activity.
  • Escalate problems to the correct teams where appropriate.
  • Analyzing the data and sharing the final results according to the queries with clients.
  • Working knowledge on JIRA, ticketing tool.
  • Expert in debugging the issues and finding RCA for incidents by considering the data from multiple dimensions like error responses, database, logs, and dashboard information.

System Engineer

Rakuten India PVT LTD
06.2021 - 02.2022
  • Documented process flows and provides support for live environments.
  • Performed end-to-end testing of process flows, including API testing.
  • Created confluence pages for successfully tested manual tasks.

Product Support Engineer

JUSPAY Technologies Pvt. Ltd
Bangalore
01.2020 - 01.2021
  • Intensively worked on API integrations and testing using POSTMAN application.
  • Respond to customers within defined SLAs and committed timelines.
  • Executing Unix commands to fetch the logs from servers.
  • Having Basic knowledge on Unix shell scripting.
  • Expert in debugging the issues and finding RCA for incidents by considering the data from multiple dimensions like error responses, database, logs, and dashboard information.
  • Escalate problems to the correct teams where appropriate.
  • Having hands-on experience in data analytics tools like AWS Athena, Kibana.
  • Using of Monitoring tools like Grafana and internal analytics dashboards is a part of my daily work activity.
  • Writing the SQL queries to fetch the data from database.
  • Resolving simple requests without needing to escalate.
  • Analyzing the data and sharing the final results according to the queries with clients.
  • Working knowledge on JIRA, ServiceNow and Zoho ticketing tools.
  • Having hands-on experience in Unix commands.
  • Quick learner to take up new tasks and responsibilities. Can work effectively in cross functional teams to complete the tasks.
  • Excellent in interacting with clients, demonstrating about products and functionalities, and Provide recommendations as per the client requirements.
  • Flexible and versatile in adopting new environment and switching between projects.
  • Quick learner and excellent team player, ability to meet tight deadlines and work under pressure.
  • Good at client interaction via telephone, email and instant chat.
  • Proactive monitor production and environment.
  • Working with developers to identify and resolve complex queries in Jira and zoho.
  • Providing end to end solutions to the merchants.
  • Generating reports for business users was one of the main responsibilities.
  • Involved in the client interaction, requirements gathering, analysis, and documentation.
  • Participated in design discussions and prepared the required documents.
  • Pay Roll by Teamware solutions on contract

Desktop support

CITI BANK
11.2018 - 12.2019
  • Company Overview: Adecco consultancy on contract
  • Perform data backups and disaster recovery operations.
  • Debugging Hardware and Software related issues for Internal Users.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
  • Adecco consultancy on contract

Education

MSC - computer science

kuvempu university
shivamogga
01.2018

BCA -

Loyola degree college
manvi
01.2015

Skills

  • API Testing using POSTMAN
  • Training and mentoring
  • SQL
  • PostgreSQL
  • Incident management
  • Log analysis
  • AWS Cloudwatch
  • Kibana
  • Grafana
  • Sentry
  • ELK Stack (Elasticsearch, Kibana)
  • ZOHO
  • ServiceNow
  • Jira
  • Zendesk
  • Freshdesk
  • Zoho
  • Basics of C
  • Linux
  • Windows
  • MAC

Disclaimer

I genuinely declare that all the facts mentioned above are true to my faith, and I am answerable for its accuracy.

Languages

  • English
  • Telugu
  • Kannada

Hobbies and Interests

  • Music
  • Cooking
  • Gardening

Personal Information

Date of Birth: 01/15/94

Timeline

Senior Engineer

PINELABS
05.2024 - Current

Senior Technical support

LendingKart
02.2024 - 04.2024

Production Support Engineer

Slice
02.2022 - 02.2024

System Engineer

Rakuten India PVT LTD
06.2021 - 02.2022

Product Support Engineer

JUSPAY Technologies Pvt. Ltd
01.2020 - 01.2021

Desktop support

CITI BANK
11.2018 - 12.2019

MSC - computer science

kuvempu university

BCA -

Loyola degree college

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