Vishnu Kumar
Ghaziabad
Summary
Dynamic professional with a proven track record in project management and team leadership, notably at Cvent. Skilled in Salesforce and data analytics, I excel in driving sales support initiatives and enhancing customer engagement. Demonstrated success in improving operational efficiency and fostering collaborative relationships across departments.
Overview
6
6
years of professional experience
Work History
Senior Associate - Sales Support
Cvent
08.2021 - Current
- Data maintenance/ updates and cleanup initiatives such as Account Hierarchy, contact movement and contact merging.
- Front - line /Tier -1 Support for sales via the sales operations case queue, including initial triage of new cases, fixing/ resolving/responding to cases as knowledge and experience allows, and raising cases to Salesforce.com
- Serve as an initial point of escalation from other sales support functions ( CRM, FCS, Finance,) where they need assistance from Sales Ops.
- Responsible for end to end Quotation Creation process in Sales force (CRM tool)
- Worked in collaboration with Sales department to create opportunities and Quotes.
- Leaded Manual Testing Process of Sales force to check new functionality implemented
working as expected. - Use of the salesforce data loader to perform the bulk bu deals.
Business Acquisition Specialist
Easy Policy
05.2019 - 06.2021
- Identifies Prospective clients through the leads and the referrals .
- Performs follow-up calls as needed.
- Advises on insurance coverage.
- Prepares insurance proposal.
- Completes the requirements and submit to the underwriters.
- Provide the investment advise as per the future goal of the customer.
Customer Support Executive
Tata Business Support Services (Conneqt Corp )
08.2018 - 05.2019
- Worked in the Paytm CASA, UPI Process.
- Handled customer complaints and concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Listened to customers' questions and concerns to provide answers or responses.
Education
MBA - Marketing And International Business
Northern India Engineering College
New Delhi, India04-2018
BBA - Business Administration
Aligarh College of Engineering And Technology
Aligarh, India04-2016
Intermediate -
DS Inter College
Aligarh, India03-2013
High School -
DS Inter College
Aligarh, India03-2011
Skills
- Project management
- Proficient in Salesforce
- Data analytics
- Team work
- Project coordination
Accomplishments
- Received the quarterly excellence award of Above and Beyond in Cvent in 2023.
- Resolved product issue through testing.
- Got Promoted to Senior Associate in Oct 2024
Timeline
Senior Associate - Sales Support
Cvent
08.2021 - Current
Business Acquisition Specialist
Easy Policy
05.2019 - 06.2021
Customer Support Executive
Tata Business Support Services (Conneqt Corp )
08.2018 - 05.2019
MBA - Marketing And International Business
Northern India Engineering College
BBA - Business Administration
Aligarh College of Engineering And Technology
Intermediate -
DS Inter College
High School -
DS Inter College
Similar Profiles
Aditya JainAditya Jain
Senior Analyst at CventSenior Analyst at Cvent
Vaibhav TandonVaibhav Tandon
Assistant Team Lead Sales System and Strategy at CventAssistant Team Lead Sales System and Strategy at Cvent
AVERY BACCALAAVERY BACCALA
Assistant Team Lead, Sales Development at CventAssistant Team Lead, Sales Development at Cvent