Vishnu Kumar
New Delhi
Summary
A dynamic professional with 5+ years of qualitative experience in QSR Restaurant, Retail Operations, Management & training functions Customer Relationship & Administration in the hospitality industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
SUGAR & SPICE PVT.LTD.
New Delhi
03.2025 - Current
TEAM Member to Shift manager
Wagh Bakri tea lounge
GURGAON
10.2020 - 07.2022
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Conducted routine inspections of incoming material stock check quality and compliance with established products specifications
- Helped store management meet standards of service and quality in daily operations
- Responded to and resolved customer questions and concerns
- Applied security, safety and loss prevention strategies during shifts
- Maintained clean and well-organized production areas to avoid violation or unnecessary work delays due to hazard sorin efficient layouts
- Completed store opening and closing procedures and balance dtills
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Trained new employees and delegated daily tasks and responsibilities
- Regulated pricing, inventory count and supply during shift hours
- Identified team weak points and implemented corrective action to solve concerns
- Create incentive programs and contests to support and award top performers
- Created successful work schedules for each team member to maintained adlines and fully staff shifts.
Store Manager
NOTHING BEFORE COFFEE
07.2022
- Applied excellent problem solving, process development and strategic implementation skills to lead and support all areas of operations
- Increased company profits through performance optimization strategies and efficiency improvements
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective
- Efficiently and effectively identified and solved all problems that impacted direction of business
- Handling a team of 10-12 member sina shift and ensure to get maximum output from each team member
- Responsible for all operation related to Café functions
- Infrastructure Management, Facilities Management, Vendor Management
- Food Safety Audit conducted for Vendor F&B Outlet
- Relationship management with senior officials/service providers and escalation of issues/concern
- Conduct trainings for the staff to follow the SOP
- Delivered feedback to decision-makers regarding employee performance and training needs
- Ensure high service levels to customer
- Evaluated employee’s strength sand as signed tasks based upon experience and training
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skill stop romote positive experiences.
- Wagh Bakri tea lounge
- TEAM Member to Shift manager 15/10/2020 TO 05/7/2022 GURGAON
Education
Bachelor of Arts - Arts Education
MSB UNIVERSITY
BHARATPUR03-2020
12th -
RBSE Board
10th -
RBSE Board
Skills
- Operations Excellence
- Skills Food Safety
- Process improvements
- Coffee Master Training
- Inventory Management
- Food, Hygiene & Sanitation
- Team Management
- Kaizen and 5S
- Cost Control
- People Management Proficiency
- Store Performance Review
- Strong Team Building Skills
- Training
- Micros Pos
- Local Store Marketing
- Quick Service Software
- New Product Launch
- SAP Retail (Inventory & Payroll)
- Microsoft Office
Certification
- Certified Fundamental of operation Management
- Certified in Food Safety Management
- Certified in Warehouse Management inventory Stock
- Certified in Hospitality Management Food & Beverage.
Languages
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Timeline
Shift Supervisor
SUGAR & SPICE PVT.LTD.
03.2025 - Current
Store Manager
NOTHING BEFORE COFFEE
07.2022
TEAM Member to Shift manager
Wagh Bakri tea lounge
10.2020 - 07.2022
Bachelor of Arts - Arts Education
MSB UNIVERSITY
12th -
RBSE Board
10th -
RBSE Board
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