VISHNU MV
SYSTEM ADMINISTRATOR
ALUMMODU HOUSE IRUMBA ARUVIKKARA PO TVM
Summary
Knowledgeable system administration professional current with latest trends and technical updates available. Known for effective software licensing management and SAAS subscriptions to meet budgets and reduce costs. Excellent track record of response to system problems and data management challenges. Reliable System Administrator provides 24/7 oversight of valuable data and technological assets. Trusted to safeguard cybersecurity, employee privacy and business continuity. Serves as first line of defense against technical interruptions and unwanted intrusions. Agile System Administrator ready to adapt quickly to changing operational realities. Skilled at maintaining smooth operations within office and work-at-home environments. Dedicated to providing each employee with amiable, exceptional responses to technical problems and concerns.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Technical Support Engineer
POLOSYS TECHNOLOGY LLP
THIRUVANANTHAPURAM
02.2022 - Current
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Served as primary point of contact for support relating to owned solutions and products.
- Designed tailored engineering solutions for customers based upon key requirements.
- Researched new tactics to better hone responses and shorten remediation times.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Created and updated database designs and data models.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Fixed identified issues to improve workflows.
- Created nightly jobs for database backups.
- Integrated and updated software products to boost system compatibility.
- Configured and tested Windows Server operating systems with roles features.
Network Support Engineer
PUTHUR INFOTECH PVT LTD
THIRUVANANTHAPURAM
06.2018 - 01.2022
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Supported users in setup and configuration of wireless bridge networks.
- Performed network security design and integration duties.
- Diagnosed and executed resolution for network and server issues.
- Monitored network hardware operations to evaluate proper configuration.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with updating technical support best practices for use by team.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Configured systems according to prescribed software and hardware frameworks.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Recovered critical information from data back ups to restore functionality.
System Support Engineer
IBIZ TECHNOLOGY
THIRUVANANTHAPURAM
11.2015 - 06.2018
- Tracked problematic system errors by implementing various user support tracking metrics.
- Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured security settings and granted system access to groups and individuals.
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Monitored systems in operation and quickly troubleshot errors.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured and installed computer systems for other sub-organizations.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware and granted system permissions to new employees.
- Used ticketing systems to manage and process support actions and requests.
Education
High School Diploma -
GOVERNMENT POLY TECHNIC COLLEGE
NEDUMANGAD 04.2012 - 04.2020
High School Diploma -
SMV GOVERNMENT MODEL HIGHERSECONDARY SCHOOL
THIRUVANANTHAPURAM 04.2009 - 04.2011
Skills
Customer relationship management
Certification
WINDOWS SERVER 2016 ADMINISTRATION
DECLARATION
I hereby declare that the above mentioned particulars are true to my knowledge and ensure its correctness for a great extent.
Timeline
Technical Support Engineer
POLOSYS TECHNOLOGY LLP
02.2022 - Current
WINDOWS SERVER 2016 ADMINISTRATION
07-2021
Network Support Engineer
PUTHUR INFOTECH PVT LTD
06.2018 - 01.2022
System Support Engineer
IBIZ TECHNOLOGY
11.2015 - 06.2018
High School Diploma -
GOVERNMENT POLY TECHNIC COLLEGE
04.2012 - 04.2020
High School Diploma -
SMV GOVERNMENT MODEL HIGHERSECONDARY SCHOOL
04.2009 - 04.2011
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