Results-driven customer care professional with experience in operations management, performance monitoring, and team support. Seeking to leverage leadership, data analysis, and process improvement skills to drive service excellence.
Overview
12
12
years of professional experience
Work History
Team Leader
ATIDIV
04.2023 - Current
Coordinated daily tasks to ensure timely completion of team objectives.
Developed training materials for new team members.
Conducted regular performance reviews to provide feedback and guidance.
Automated reporting dashboards reduce manual data handling and improve real-time visibility.
Maintained operational documentation, SOPs, and process guidelines.
SME
ATIDIV
04.2021 - 03.2023
Handled escalations and ensured timely resolution of operational and customer issues.
Monitored live cases and queues to support service-level adherence.
Supported quality audits by reviewing cases, and providing feedback to agents.
Provided real-time support to agents for complex customer queries and escalations.
Customer Experience Partner
ATIDIV
12.2016 - 03.2021
Service Executive
Bajaj Finance Ltd.
04.2014 - 06.2016
Education
B.Com - true
Pune University
H.S.C -
Maharashtra Board
S.S.C. -
Maharashtra Board
Skills
Dedicated to work
Time Management
Enthusiastic
Training development
Data documentation
Personal Information
Date of Birth: 05/06/1996
Gender: Male
Nationality: Indian
Marital Status: Unmarried
Hobbies and Interests
Reading
Cooking
Music
Languages
Marathi
Hindi
Malayalam
English
Certifications
MS-CIT, 92%
Tally ERP 9.0
Disclaimer
I hereby declare that the information furnished above by me is true to the best of my knowledge and belief. I hope you will consider my resume and give chance to serve.