Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Languages
Certifications
Disclaimer
Timeline
Generic

Vishnu Nair

Pune

Summary

Results-driven customer care professional with experience in operations management, performance monitoring, and team support. Seeking to leverage leadership, data analysis, and process improvement skills to drive service excellence.

Overview

12
12
years of professional experience

Work History

Team Leader

ATIDIV
04.2023 - Current
  • Coordinated daily tasks to ensure timely completion of team objectives.
  • Developed training materials for new team members.
  • Conducted regular performance reviews to provide feedback and guidance.
  • Automated reporting dashboards reduce manual data handling and improve real-time visibility.
  • Maintained operational documentation, SOPs, and process guidelines.

SME

ATIDIV
04.2021 - 03.2023
  • Handled escalations and ensured timely resolution of operational and customer issues.
  • Monitored live cases and queues to support service-level adherence.
  • Supported quality audits by reviewing cases, and providing feedback to agents.
  • Provided real-time support to agents for complex customer queries and escalations.

Customer Experience Partner

ATIDIV
12.2016 - 03.2021

Service Executive

Bajaj Finance Ltd.
04.2014 - 06.2016

Education

B.Com - true

Pune University

H.S.C -

Maharashtra Board

S.S.C. -

Maharashtra Board

Skills

  • Dedicated to work
  • Time Management
  • Enthusiastic
  • Training development
  • Data documentation

Personal Information

  • Date of Birth: 05/06/1996
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Hobbies and Interests

  • Reading
  • Cooking
  • Music

Languages

  • Marathi
  • Hindi
  • Malayalam
  • English

Certifications

  • MS-CIT, 92%
  • Tally ERP 9.0

Disclaimer

I hereby declare that the information furnished above by me is true to the best of my knowledge and belief. I hope you will consider my resume and give chance to serve.

Timeline

Team Leader

ATIDIV
04.2023 - Current

SME

ATIDIV
04.2021 - 03.2023

Customer Experience Partner

ATIDIV
12.2016 - 03.2021

Service Executive

Bajaj Finance Ltd.
04.2014 - 06.2016

B.Com - true

Pune University

H.S.C -

Maharashtra Board

S.S.C. -

Maharashtra Board
Vishnu Nair