Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VISHNU P

VISHNU P

Kozhikode

Summary

Dynamic Team Leader specializing in Sales Operations with proven expertise in overseeing sales teams and implementing effective sales strategies. Demonstrated ability to enhance operational efficiency and drive team performance. Strong leadership and strategic planning skills have consistently resulted in increased sales productivity.

Overview

10
10
years of professional experience

Work History

Team Leader, Sales Operations

AM MOTORS
Kozhikode
08.2023 - Current
  • Implemented tracking methods to assess progress against management goals.
  • Collaborated across departments to ensure seamless workflow integration.
  • Monitored staff performance and delivered constructive feedback for improvement.
  • Directed daily operations for Sales Operations team members.
  • Coached team members on best practices to enhance role effectiveness.
  • Resolved customer complaints efficiently to maintain satisfaction levels.

Relationship Manager

AM MOTORS
Kozhikode
06.2019 - 08.2023
  • Cultivated relationships with potential buyers via networking events.
  • Demonstrated comprehensive knowledge of vehicles and their features to customers.
  • Maintained extensive product knowledge of dealership inventory.
  • Resolved customer complaints efficiently and professionally.
  • Delivered exceptional customer service to promote repeat business.
  • Executed strategies that enhanced new vehicle sales performance.
  • Negotiated pricing, financing, and trade-in options with customers.
  • Mentored team members to achieve sales targets and improve customer satisfaction indices.

INTERNATIONAL SALES SPECIALIST

CRS TECHNOLOGIES
KOCHI
11.2018 - 04.2019
  • Engaged with prospects through cold calling techniques in order to generate leads and close deals.
  • Created detailed reports of sales activities and performance metrics for senior management review.
  • Maintained accurate records of all client interactions and transactions.
  • Generated leads through cold-calling, email campaigns, and social media outreach.
  • Conducted product demos, presentations, and training sessions to demonstrate software capabilities to clients.
  • Negotiated contracts with clients to ensure mutual satisfaction of both parties.

Senior Insurance Claims Specialist

ACIS
TRIVANDRUM
05.2015 - 10.2017
  • Processed new insurance claims notifications and analyzed policyholder claims.
  • Coordinated with approved tradespeople to arrange necessary repairs on policyholder properties.
  • Monitored claim progress to secure fair settlements for valid claims.
  • Ensured adherence to industry standards while delivering excellent customer service.
  • Maintained clear communication with policyholders and brokers regarding claim statuses.
  • Upheld quality standards, service excellence, and productivity levels throughout processes.

Education

Bachelor of Engineering Technology - Electronics And Instrumentation

Sarabhai Institute of Science And Technology
Thiruvananthapuram
06-2014

Skills

  • Customer relationship management
  • Negotiation skills
  • Coaching and mentoring
  • Team collaboration
  • Task delegation
  • Telemarketing proficiency
  • Verbal and written communication

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2

Timeline

Team Leader, Sales Operations

AM MOTORS
08.2023 - Current

Relationship Manager

AM MOTORS
06.2019 - 08.2023

INTERNATIONAL SALES SPECIALIST

CRS TECHNOLOGIES
11.2018 - 04.2019

Senior Insurance Claims Specialist

ACIS
05.2015 - 10.2017

Bachelor of Engineering Technology - Electronics And Instrumentation

Sarabhai Institute of Science And Technology

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VISHNU P