Football
Vishnu Pai
Operations Manager
Ernakulam
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations with over 12 years experience with Large MNCs for their International Operations in Finance & Accounts domain. Vendor Management and Vendor Payments, Purchasing, I2P, Team Management. Adept at directing work of completion consultants and completion supervisors. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
12
12
years of professional experience
13
13
years of post-secondary education
5
5
Languages
Work History
Operations Manager
Conduent Business Services
Kochi
07.2021 - Current
- Manage the Shared services operating model through forecasting, planning, deploying and training resources
- Identified procedure or process changes required to improve performance and productivity.
- Manage the transition, knowledge transfers & process reengineering with client
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Developed systems to track and log work issues.
- Effectively manage the day-to-day operations (volumes) with the outsourced service provider
- Design reporting standards for operational metrics, service level requirements and process KPIs
- Forecast monthly volumes and understanding the head counts to drive the day-to-day operations without any impact to SLA's
- Provide quality checks – monitoring performance against service level agreements and addressing any issues through corrective action plans around KPIs
- Make fast, high-quality decisions that strengthen the company
- Think like an owner and have an impact outside of your core functions by demonstrating leadership, providing leverage and producing results that will help effectively scale
- Invest in the team, growing and finding success in the job by learning from one another’s experiences and actively working to improve
- Act as a mentor to the team in driving projects and making right decisions
- Oversee accounts payable and accounts receivable departments
- Maintain constant communication with management, staff, and client to ensure proper operations of the organization
- Develop, implement, and maintain quality assurance protocols
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Senior Supervisor
Conduent Business Services
Kochi
03.2019 - 06.2021
- Leading the Finance Team of 15 members and Accounts Payable Team
- Communicate effectively and concisely with employees and internal partners on a monthly basis
- Manage internal and external escalations from customers, business partners and within the team
- Identified underperforming areas and implemented effective process improvements.
- Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
- Streamlined operations to improve process efficiency.
- Discuss and ensure with direct reports on their roles assigned to perform their roles
- Analyze metrics, reports and data trends and develop action plans to manage challenges
- Contribute to the implementation of workflow process improvements and simplifications
- Drive Operational Excellence initiatives across the floor for process improvements and eliminate Non value add tasks and save man hours
- Manage internal and external escalations from customers, business partners and within the team and prepare RCA for high level ones
- Discuss and ensure with direct reports on their roles assigned to perform their roles
- Managing the team’s productivity, accuracy and efficiency and effectively manage time and prioritize tasks
- Ensure all the invoices are paid on time to claim the cash discounts for Cardinal Health
- Review the SLA and KPI and report to leadership team on a monthly basis
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
Assistant Manager
Unimoni
Kochi
09.2017 - 03.2019
- Documenting the Processes of the Unit and updating whenever any changes or additions to the process
- Analyze the data trends, data metrics and reports and develop action plans to manage departmental/ unit challenges
- Work closely with the Team on the internal and external escalations from business units
- Motivate the team to introduce new process improvements and best practices within the team
- Set the GOALS for the team and evaluate performance on time to time basis based on their roles
- Performance review for all direct reports on a monthly & yearly basis and provide feedback
- Report areas of risk to the management and Risk team and suggest sound business solutions
- Provide coaching and feedback to the team in maintaining a high level of quality and productivity.
Supervisor
Conduent Business Services
Kochi
12.2016 - 08.2017
- Handled a team of 22 members and assigning the daily tasks to be completed with individual targets and managing the team with the daily SLA set with the client
- Retrieving the open items for the unpaid vendors and clearing the aged items by following up with the vendors to get the required details and update the data in the system to clear the same
- Preparing RCA for any errors and getting it reviewed and approved with the client
- Provide feedback to management with regards to necessary changes and updates, including policies and procedures
- Coordinate process reviews with stakeholders and take measures to refine the process
- Analyze the data trends, data metrics and reports and develop action plans to manage departmental/ unit challenges
- Work closely with the Team on the internal and external escalations from business units
- Set the GOALS for the team and evaluate performance on time to time basis based on their roles
- Performance review for all direct reports on a monthly & yearly basis and provide feedback
- Recognize the training requirements of the team and arranging the same in coordination with L & D
- Report areas of risk to the management and Risk team and suggest sound business solutions
- Provide coaching and feedback to the team in maintaining a high level of quality and productivity
- Coordinate internal process audits and take actions on audit observations and non-conformities
Team Leader
Xerox
Kochi
11.2014 - 11.2016
- Handling a 10 member team and assigning the daily tasks to be completed with individual targets
- Preparing report on a daily basis on the task completion and managing the team
- Preparing report on how many open items are pending on a daily basis and taking action on the pending ones
- Managing the reports for different Plant/Location based on Xerox and GM Contract and sending the weekly report to Plant Head
- Performance review for each team members on a monthly basis on their productivity and submitting the same to Management on the monthly Rewards and Recognition.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coordinated weekly meetings for internal and external groups.
Treasury Analyst
Altisource Business Solutions
Bengaluru
02.2012 - 10.2014
- Processing the wire payments in a Single Platform for all the Banks known as Kyriba
- Uploading the BAI2 Batches from JP Morgan Chase Bank and Wells Fargo Bank for tagging the Loan wires on an hourly Basis
- Performing Day to day Reconciliations for the Treasury wiring owned Accounts by taking the wires received and the payments made from the accounts
- Effectively manage cash inflows and outflows while maintaining liquidity
- Uploading the Incoming Loan Wires to Real Servicing which acts as a source for different Business Units
- Preparing Cash Management report on a daily basis to the Top management upon approval from Treasury Director
- Preparation of Journal Entries (wire file) in Dynamics on a daily/monthly basis for the payments from Treasury owned funding accounts and upload into Dynamics
- Maintained relationship with banking institutions and acted as a POC to various departments regarding treasury related questions
- Performed analysis of all daily and non-daily financial treasury operations activities
- Track cash balances, wire account reconciliations and bank adjustments.
Financial Associate
Hewlett Packard Enterprise
Bengaluru
04.2010 - 02.2012
- Transaction processing into GL for the entities assigned to the individual and also based on different regions i.e APAC, EMEA and Americas
- General Ledger Validations & Analyzing the financial data provided for different Currencies in an Entity (based on transactions occurred in a particular month)
- Accounting for the Intra Corporate loans and Investments ensuring conformity of balances for the entities handled
- Monthly Reconciliations for the Treasury owned Accounts and Uploading the same into Account Reconciliations Tracking Tool
- Comparison of Bank balance with Wall Street balance and General Ledger and preparation of Triangular Reconciliation for Different Currencies in an Entity
- Cash Management Reporting activity on a monthly basis which includes the Bank account, Investment accounts for Global HP which is reported to the Controllers and Higher level management
- Reporting of Cash accounts for Global HP Entities to the Controllers and Higher level management.
Education
Master of Business Administration (MBA) - Accounting and Finance
Sikkim Manipal University
01.2012 - 01.2014
Bachelor of Commerce (B.Com -
Mahatma Gandhi University
Kottayam, Kerala 06.2007 - 03.2010
Secondary Diplomas and - Commerce
KV Port Trust
Kochi 01.2007 - 01.2010
High School Diploma -
Kendriya Vidyalaya INS Dronacharya
Kochi 04.2000 - 05.2005
Skills
Financial Background
Interests
Photography
Music
Timeline
Operations Manager
Conduent Business Services
07.2021 - Current
Senior Supervisor
Conduent Business Services
03.2019 - 06.2021
Assistant Manager
Unimoni
09.2017 - 03.2019
Supervisor
Conduent Business Services
12.2016 - 08.2017
Team Leader
Xerox
11.2014 - 11.2016
Treasury Analyst
Altisource Business Solutions
02.2012 - 10.2014
Master of Business Administration (MBA) - Accounting and Finance
Sikkim Manipal University
01.2012 - 01.2014
Financial Associate
Hewlett Packard Enterprise
04.2010 - 02.2012
Bachelor of Commerce (B.Com -
Mahatma Gandhi University
06.2007 - 03.2010
Secondary Diplomas and - Commerce
KV Port Trust
01.2007 - 01.2010
High School Diploma -
Kendriya Vidyalaya INS Dronacharya
04.2000 - 05.2005
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