VISHNU PILLAI

Executed key responsibilities:

Key Responsibilities:

• Managed shipment schedules effectively.
• Streamlined processes by maintaining accurate and detailed compliance records.
• Ensured exceptional client satisfaction.
• Managed relationships with vendors and carriers.
• Addressed and resolved critical issues efficiently.
• Conducted detailed reporting and analysis.
• Team Collaboration.
  

• Efficiently resolved all intricate complaints, issues, and problems to uphold high levels of customer satisfaction.
• Successfully addressed difficult customer concerns by providing professional and polite assistance, resulting in positive resolutions.
• Attentively listened to clients in order to accurately prepare tickets for further action.
• Ensured efficient customer care by redirecting incoming calls to relevant departments.
• Ensured strict adherence to company regulations, policies and procedures.
• Engaged with customers via phone calls, online chats, and emails to evaluate their needs and deliver effective solutions.
• Exhibited strong collaborative skills by actively assisting colleagues in navigating difficult customer interactions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Tracked customer complaints and followed up to ensure resolution was achieved.
• Performed follow-up calls to customers regarding their inquiries or orders.